Duties & Responsibilities of Fairfax County 9-1-1 Call Takers

Fairfax County 9-1-1 call takers receive and process 9-1-1 emergency and non-emergency calls from the public using state-of-the-art communication equipment. Each call taker gathers, classifies and supplements essential information from the caller and enters it into the Computer Aided Dispatch (CAD) system.


Call takers operate a CAD console equipped with multiple computer terminals, including a mapping program. In addition to CAD, police and fire dispatchers have a radio console with multiple radio channels to dispatch police and fire and rescue units. They monitor and control numerous public safety resources and emergency services throughout Fairfax County. They also obtain and enter data from the Virginia Criminal Information Network (VCIN) and National Crime Information Center (NCIC) data files, such as information on stolen articles, wanted persons and missing persons.


Fairfax County 9-1-1 call takers work a 12.5-hour shift, either from 6:30 a.m. to 7:00 p.m. (days) or from 6:30 p.m. to 7:00 a.m. (nights) on scheduled days of the week. PSCs work 182 days a year and have 183 days off, and are also off every other weekend, Friday through Sunday.

During the Academy training period, call takers work an 8-hour day or evening shift during the day or evening, depending on the class assigned. Click here to go to the Public Safety Training Academy page.


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