Fairfax County 9-1-1 Recent News

Fairfax County 9-1-1 Center Productivity Increases during Hurricane Sandy

View the Department of Public Safety Communications Significant Event Activity Report for Hurricane Sandy.

Fairfax County 9-1-1 Raises Over $15,000 for MDA

Employees of the Fairfax County Department of Public Safety Communications (DPSC) raised $15,036.57 of their own monies toward the annual "Fill the Boat" campaign benefiting the Muscular Dystrophy Association (MDA).  The Fairfax County Professional Fire Fighters and Paramedics — International Association of Firefighters (IAFF) Local 2068, in conjunction with the Fairfax County Fire and Rescue Department, DPSC, and the Greater Washington Muscular Dystrophy Association (MDA) sponsor the annual event. 

Although DPSC employees are not able to collect funds from the community, they took it upon themselves to raise money internally by coordinating various fund raising activities such as employee cooked meals, raffles, games, and drawings for gift baskets.  DPSC has been involved in MDA fundraising since 2001.

DPSC and MDA ambassador DPSC A Nights Squad Raises Money for MDA

Fairfax County 9-1-1 Receives National 9-1-1 Certifications at the 2012 APCO Annual Conference

August 21, 2012 - The Fairfax County Department of Public Safety Communications (DPSC) received two 9-1-1 industry professional certifications and DPSC Director, Steve Souder, was a recipient of the Association of Public Safety Communications Officials (APCO) Presidential Award at the 2012 APCO Training Conference in Minneapolis, MN.  Although having obtained these two certifications earlier in the year, DPSC formally received the APCO Project 33 certification and the National Center for Missing and Exploited Children (NCMEC) 9-1-1 Call Center partner certification at the Distinguised Achievers Breakfast and Awards Ceremony on Tuesday, August 21.  

DPSC Director, Steve Souder, a lifetime member of APCO was recognized for his work on the APCO Professional Communications Human Resources Committee (ProCHRT).

DPSC employees at the 2012 APCO Conference

 DPSC employees at the 2012 APCO Training Conference in Minneapolis, MN

Fairfax County 9-1-1 and OEM Hosts Over 100 Students from Hutchison Elementary School

The Fairfax County Department of Public Safety Communications (DPSC), along with the Fairfax County Office of Emergency Management (OEM) provided a tour of the McConnell Public Safety and Transportation Operations Center (MPSTOC) to over 100 students from Hutchison Elementary School on Monday, July 30 and Wednesday, August 1.  The students, ages ranging between six and 11, were provided an overview of the important public safety functions of DPSC and OEM as well as given a tour of the facility.  The tour was coordinated by Time Warner Cable, which sponsors a mentoring program for Hutchison Elementary School.  

hutchison elementary school   hutchison elementary students


DPSC Employees Receive Fairfax County Outstanding Performance Award

July 13, 2012 - Three Fairfax County Department of Public Safety Communications (DPSC) employees received the Fairfax County Outstanding Performance Award on July 13, 2012.  PSC III Beverley Jackson, PSC III Lenora Shipman-Clarke, and PSC II Lan "Lilie" Quach were recognized for their involvement in the DPSC Quality Assurance Program for both Emergency Medical Dispatch (EMD) and the Quality Assurance Standards Team (QAST).  The three 9-1-1 call takers conducted training classes to their operational squad in regards to the importance of customer service as well as strengthening basic call taking techniques.  The training was provided over a two month period during February and March.  Over 40 DPSC employees on the A Days Squad attended this comprehensive and unique training.

A Days Employees Receiving OPA Award

PSC II Lan Quach, PSC III Bev Jackson, and PSC III Lenora Shipman-Clarke

DPSC Receives Project 33 Certification from the Association of Public Safety Communications Officials

The Fairfax County Department of Public Safety Communications (DPSC) Public Safety Training Academy recently obtained the Association of Public Safety Communications Officials (APCO) Project 33 Training Program Certification.  DPSC becomes one of only 31 9-1-1 centers in the country that have received this prestigious certification.  Of the 31 centers presently certified, two others are in Virginia; Charlottesville-University of Virginia-Albemarle County 9-1-1 and Stafford County 9-1-1.  Learn more about the APCO Project 33 certification.

PSC I Street Receives DPSC Child Birth Delivery Award

June 15, 2012 - The Fairfax County Department of Public Safety Communications (the 9-1-1 Center) presented the DPSC Specific Event Recognition Award for Child Birth Delivery to Public Safety Communicator I Christine Street for her outstanding performance on May 29, 2012.

On May 29, PSC I Christine Street received a call from a woman stating that she was going into labor.  It was obvious to PSC Street that this was to be an imminent birth when she had gotten the information that the patient felt the “urge to push”.  She reacted appropriately by giving the mother of the patient Emergency Medical Dispatch (EMD) child birth instructions while quickly entering an Advanced Life Support (ALS) event using the correct initial remarks.  The patient was screaming very loudly during the entire call. PSC Street overcame that obstacle and continued with instructions until the child was born.  Upon being told, by the caller, that the baby was not crying, PSC Street supplemented the information and instructed the caller to rub the baby's back and tap his feet.  The baby was reported to be breathing.  Fire and rescue arrived on scene to take over the efforts.  PSC Street was very patient during a phone call that rendered tremendous background noise.  She also was quick thinking and provided instructions that helped stimulate the baby to cry and breathe.  For her efforts, PSC Street is more than deserving of the DPSC Child Birth Delivery Award.

PSC I Street and Assistant Supervisor Farria

PSC I Christine Street (left) receiving the DPSC Child Birth Delivery Award from Assistant Supervisor Sue Farria

PSC II Fair Receives DPSC Lifesaving Award

June 12, 2012 - The Fairfax County Department of Public Safety Communications (the 9-1-1 Center) presented the DPSC Specific Event Recognition Award for Lifesaving to Public Safety Communicator II Lee Fair for her outstanding performance on May 28, 2012.

On May 28, 2012 at 17:14 PSC II Lee Fair answered a call from an employee at 1011 Gelston Circle reporting a 81 year old male had stopped breathing. PSC Fair calmly and professionally obtained all pertinent information to properly process the call. She kept the caller calm during this time of crisis. Her professional training and years of experience helped her maintain control of the call. PSC Fair reiterated that help was on the way all the while performing several cycles of compressions. At one point during the call the patient was heard to be breathing again ..then, however, went back to unconsciousness. After a review with EMS402 (the first medic on scene) who stated by the time units arrived the patient was in fact breathing due to the efforts of the call taker, PSC Fair. The patient was then transported to Fairfax Hospital where he was admitted in stable condition. The actions of PSC Fair directly effected the outcome of this call. She is very deserving of the DPSC Life Saving Award.

PSC II Lee Fair

PSC II Fair (right) receiving the DPSC Lifesaving Award from Awards Committee Member, PSC III John Pempel (left)

DPSC Recognizes 8-year-old Citizen Caller

June 6, 2012 - The Fairfax County Department of Public Safety Communications (the 9-1-1 Center) visited Stratford Landing Elementary School in Alexandria to present 8 year-old Katie Lee with the DPSC 9-1-1 Citizen Lifesaver Award.  This award recognizes a Fairfax County resident who called 9-1-1 for assistance, and during the call, became an integral part of the communication with the 9-1-1 call taker.  Katie is only the third recipient of this award.

On Monday, May 14, 2012 at 1:49 PM, a 9-1-1 call was made to the Fairfax County, Virginia Department of Public Safety Communications (DPSC) also known as the 9-1-1 Center. The caller was eight-year-old Katie Lee, who resides with her family in Fairfax County. Katie called 9-1-1 because her mother, Mrs. Lee, had fallen down the stairs and was hurt and bleeding.  Mrs. Lee could be heard in the background providing Katie information that was needed by the DPSC 9-1-1 call taker, PSC III Carolyn Kellam. 

Although Katie was clearly frightened, she calmly provided PSC Kellam her name, address and phone number, and exactly what the emergency was. When PSC Kellam asked her for additional information, Katie bravely took charge, relaying questions and answers between PSC Kellam and her mother.  All this while emergency medical services (EMS) units were being dispatched to the Lee residence. Throughout the call, Katie informed PSC Kellam what was happening the entire time…..never missing a thing.  Katie smartly suggested to put the call on speakerphone so that there could be direct communication between PSC Kellam and Mrs. Lee. 

While communicating Emergency Medical Dispatch (EMD) instructions to her mother, Katie tended to her younger brother, and made sure the front door was unlocked and the family dogs were safely put away allowing access for EMS units who were now in route. Katie stayed completely focused until the EMS units arrived.  Toward the end of the call, Katie informed PSC Kellam that she learned to properly call 9-1-1 at school.

Eight-year-old Katie showed remarkable presence and composure. Her actions and perseverance demonstrated great courage and heroism. DPSC is very proud of Katie and recognizes that heroes come at any age. DPSC believes Katie’s action are extraordinary for such a young person and recognizes her with the DPSC Citizen Lifesaver Award.

Katie Lee, DPSC 9-1-1 Citizen Lifesaver

May 7-11 is 9-1-1 Quality Assurance Professionals Week at the Department of Public Safety Communications.

dpsc 911 qa professionals week

DPSC Receives National Center for Missing and Exploited Children Certification

On Thursday, April 12, 2012, the Fairfax County Department of Public Safety Communications (DSPC) became a certified National Center for Missing and Exploited Children (NCMEC) 9-1-1 Call Center Partner.  DPSC is the 68th of a potential 6,100 9-1-1 centers in the United States to achieve this recognition.


DPSC Recognizes Its Employees for Outstanding Performances

On Monday, April 9, 2012, the Fairfax County Department of Public Safety Communications (DPSC) held its 7th annual Public Safety Telecommunicator Awards and Promotions ceremony at the Fairfax County Government Center.

DPSC 9-1-1 QA Professionals

10-year-old Citizen Caller is Receives National 9-1-1 Award

On Tuesday, March 23, 2012, 10-year old Cynthia Almendarez received the E9-1-1 Institute 9-1-1 Honors Citizen in Action Award for her role in calling 9-1-1 to help save the life of her one-year old nephew on July 13, 2011.  Cynthia calmly provided lifesaving CPR instructions in Spanish from DPSC 9-1-1 call taker, Cheryl Dean, to her mother.  

 Cynthia Almendarez

Fairfax County Board of Supervisors Proclaim Public Safety Telecommunicators Week in Fairfax County

On Tuesday, March 20, 2012, the Fairfax County Board of Supervisors proclaimed the week of April 8 - 14 as Public Safety Telecommunications Week in Fairfax County.  This week brings recognition to the 200 DPSC 9-1-1 call takers and dispatchers who provide outstanding public safety communication services to all of Fairfax County, 24/7/365.

 BOS Presentation_March_2012


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