Strategic Planning & Performance Measures

Planning for Performance

In July 2005, the Fairfax County Department of Public Safety Communications became an independent agency and thus responsible for developing its own strategic plan. DPSC is committed to using strategic planning as both a public education tool as well as to inform our employees, internal and external partners and the community of our long-term goals and initiatives for maintaining a high-performance organization.

DPSC began developing its plan in 2007 with a bottom-up process that was designed by a planning group of employees. The process included:

  • Raising agency-wide awareness
  • Creating an employee planning group: the Strategic Planning Operations Committee
  • Redefining the agency mission statement and defining our vision statement
  • Performing an environmental scan of the agency and a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats)
  • Developing strategic objectives
  • Creating a agency strategy map and balanced scorecard

DPSC Strategic Objectives

The following strategic objectives represent the steps that are necessary for DPSC to achieve its vision of becoming a high performance 9-1-1 center.

Mission and Customer:

  • Deliver exceptional 9-1-1 and non-emergency public safety services
  • Ensure operational staffing and agency emergency preparedness

Business Processes

  • Ensure compliance with applicable national 9-1-1 call taking standards
  • Promote 9-1-1 and public safety communication awareness and build and enhance partnerships with all stakeholders

Empowerment, Learning and Growth

  • Provide employees with quality training and career development
  • Promote professional departmental culture

Finance and Resources

  • Actively attract, recruit and sustain a highly motivated workforce
  • Utilize all agency resources efficiently and responsibly

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