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TextStrategic Planning & Performance Measures
Planning for Performance
In July 2005, the Fairfax County Department of Public Safety Communications became an independent agency and thus responsible for developing its own strategic plan. DPSC is committed to using strategic planning as both a public education tool as well as to inform our employees, internal and external partners and the community of our long-term goals and initiatives for maintaining a high-performance organization.
DPSC began developing its plan in 2007 with a bottom-up process that was designed by a planning group of employees. The process included:
- Raising agency-wide awareness
- Creating an employee planning group: the Strategic Planning Operations Committee
- Redefining the agency mission statement and defining our vision statement
- Performing an environmental scan of the agency and a SWOT analysis (Strengths, Weaknesses, Opportunities and Threats)
- Developing strategic objectives
- Creating a agency strategy map and balanced scorecard
DPSC Strategic Objectives
The following strategic objectives represent the steps that are necessary for DPSC to achieve its vision of becoming a high performance 9-1-1 center.
Mission and Customer:
- Deliver exceptional 9-1-1 and non-emergency public safety services
- Ensure operational staffing and agency emergency preparedness
Business Processes
- Ensure compliance with applicable national 9-1-1 call taking standards
- Promote 9-1-1 and public safety communication awareness and build and enhance partnerships with all stakeholders
Empowerment, Learning and Growth
- Provide employees with quality training and career development
- Promote professional departmental culture
Finance and Resources
- Actively attract, recruit and sustain a highly motivated workforce
- Utilize all agency resources efficiently and responsibly
DPSC Monthly Productivity Report
As a way to promote internal and external awareness of the public safety services it provides, Fairfax County 9-1-1 disseminates a monthly productivity report. The DPSC Monthly Productivity Report provides a reader-friendly summary of Fairfax County 9-1-1 Center activity in serving residents, businesses, visitors, the Police Department and the Fire-Rescue Department.
To view the recent DPSC Productivity Reports, click on the links below:
- 2011 Annual Report
- January 2012
- February 2012
- March 2012
- April 2012
- May 2012
- June 2012
- July 2012
- August 2012
- September 2012
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