Fairfax County 9-1-1 Employee Testimonials

Our PSCs work hard and their ability to do a good job is enhanced by a work environment that helps them take good care of themselves.  We provide resources to help them accomplish that goal, including:

  • A fully-equipped fitness center and locker room with showers
  • A restaurant-grade kitchen
  • A private Mother’s Room steps away from the Operations floor


An image of Lorraine Fells-Danzer, Assistant Squad Supervisor


Working with the DPSC has been one of the most rewarding experiences of my entire life. I have had several jobs, in all types of work environments, and nothing quite compares to working here. With every call taken, every citizen served, every police officer or firefighter dispatched, my own personal sense of accomplishment grows.

The degree to which my colleagues and I exercise teamwork and camaraderie peppers the atmosphere, from the first greeting on a phone call, to dispatch, to the conclusion of an incident. Even during the most stressful of days—like September 11, 2001—the unity and genuine spirit of these people cannot be matched.  I have learned some valuable life lessons within the walls of this communications center: lessons that have formed who I am as a person and that I will carry with me for many years. I have never been so pleased to work for any agency. I am proud to say that I work for the Fairfax County Department of Public Safety Communications. 

     - Lorraine Fells-Danzer, Assistant Squad Supervisor, 12 years of service


An image of Liza Nicholas, Public Safety Communicator II

Quoting our former President Ronald Reagan, "Some people wonder all their lives if they've made a difference. The Marines don't have that problem." As a former Marine, I hold true to that statement.  How many people can say they made a difference in the life of a senior citizen—frightened that someone may be trying to break into her home—by staying landline and assuring her that police are on their way? Or providing encouragement to a mother while guiding her through CPR instructions to resuscitate her 6-month-old child? That's the kind of reward you can take home with you in this profession. Knowing you are the first line of communication and are partly responsible for the safety of citizens, officers and firefighters is a great feat that many cannot handle. So step up to the rewarding challenge of doing what you know you can—and perform the kind of work that others can only envy.

     - Liza Nicholas, PSC III, 4 years of service



I joined DPSC as a second career because I wanted to work in a place where you can help people. A 9-1-1 center provided the perfect opportunity to help people on a daily basis, and I have found great satisfaction in being available to respond to the needs of the citizens calling for assistance.

The work is challenging, wide-ranging and often dramatic when a high priority medical or police incident occurs. I like to learn—and there are ample opportunities to learn about the details of police and fire public safety communications. There's also a great deal of camaraderie among the squads and significant pride in performing a job well.  All in all, I've been very happy in my career here at DPSC and would highly recommend it to anyone looking to serve others and join a challenging and fun environment.

    - Steve McMurrer, PSC II, 4 years of service



The best part of my job is knowing that I made a difference in the life of a citizen that I helped during an emergency or non-emergency situation.

One of our many work environment perks offers the opportunity to use the gym on site. Wellness helps to energize and keep our minds and bodies mentally and physically fit.

     - Jonate Williams-Robinson, PSC III, 4 years of service


Return to DPSC Career Opportunities page

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