Frequently Asked Questions


FAQ

The HSRG (Human Services Resource Guide) is an application that contains public, non-profit, and some for-profit human services available to Fairfax County residents.

The HSRG was designed, developed, and is maintained jointly by the Resource Information Management Services (RIMS) Staff of the Department of Neighborhood and Community Services (NCS) and the Department of Information Technology (DIT). The RIMS staff is composed of Social Workers who research, classify, catalog, and maintain the data. The DIT staff is responsible for the technical aspects of the HSRG.

The HSRG contains a variety of information on organizations, including- detailed and service descriptions, eligibility information and other service access criteria including language capabilities and location details. The HSRG is available 24 hours a day, 7 days a week to anyone with access to the Internet.

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The HSRG includes organizations such as local government agencies, some federal government agencies and private non-profit organizations that provide services to Fairfax County residents. Private providers such as doctors, therapists, etc. are not included in the HSRG.

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The HSRG utilizes a Taxonomy-classification system to index and catalog services. This Taxonomy provides all users with a common language to identify similar types of human services when searching the database.

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Yes. The Department of Neighborhood and Community Services' Coordinated Services Planning (CSP) unit can be reached Monday - Friday, 8am - 4:30pm, at

  • 703-222-0880 (voice)
  • 711 (TDD)

CSP works with Fairfax County residents to assess their needs and link them with public, non-profit, community-based, and private services/resources to meet their needs. In addition to English and Spanish, CSP has staff members who speak various languages available to assess the needs of the residents.

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Search Tips - Less is More!!! Never use a phrase when a word will do. Never use a word when a partial word will do.

Advanced Site Search – use to search entire content of the HSRG via Google search functionality.

Keyword (Service) Search - use when searching for a specific term or word found in the service or program name (i.e. clothing, CSP).

Zip Code Search (with Keyword Search) – use the zip code search along with service search to identify resources that serve that particular zip code area.

Organization/Agency Search – use when searching for a specific organization/agency, program or acronym (i.e. DFS, Salvation Army).

Classification Search – use when searching for a specific topic or theme (i.e. health, education) that allows you to search the structure of the HSRG.

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Maintenance of the database is an ongoing endeavor. We make every effort to ensure the accuracy of HSRG data. The ever-changing nature of human services means some data may have changed since it was last updated. If you find information that has changed or is incorrect, please e-mail us or use our Feedback Form and share your comments with us.

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Associated classifications are the categories used to organize the services in the HSRG. To find similiar services associated with the same classification, use the Classification Search.

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There are two ways to provide updated information.

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