- Attitudes and Atmosphere
- Choosing a Nursing Facility
- Financial Considerations
- Physical/Operational Considerations
- Services
- Special Considerations
-
Staff
Virginia Department for the Aging Licensing and Certification
(You may want to use this checklist when
you visit nursing facilities to help you compare one with
another.
An asterisk * indicates that this item is required by
licensing or certification regulations.)
- Does the facility have a framed, posted license from the State Department of Health?*
- Does the administrator have a current license from the State Board of Examiners for Nursing Home Administrators?*
-
Is the facility certified to participate in Medicare and/or
Medicaid?
Physical and Operational
Considerations
-
Location Convenient for resident's personal doctor?
-Convenient for frequent visits by family and friends?
-
Accident Prevention*
-Rooms and halls well-lighted, free from glare?
-Free of hazards underfoot?
-Chairs sturdy and not easily tipped?
-Non-slip surface on hall and bath floors?
-Handrails in hallways and grab bars in bathroom?
-
Fire Safety
-Does the facility have a sprinkler system?
-Does the facility have smoke detectors?
-Written emergency evacuation plans?
-Fire drills at least quarterly?
-Exit doors clearly marked and not locked or obstructed
on the inside?
-Stairways enclosed and doors to stairways kept closed?
-
Bedrooms*-Easy access to each bed?
-Open into hall?
-Window?
-No more than four beds per room?
-Drapery for each bed?
-Nurse call bell by each bed?
-Fresh drinking water at each bed?
-At least one comfortable chair per patient?
-Reading lights?
-Clothes closet and drawers?
-Room for a wheelchair to maneuver?
-
Toilet Facilities*-Nurse call bell?
-Easy for a wheelchair patient to use?
-Sink?
-Hand grips on or near toilets?
-Bathtubs and showers with non-slip surfaces?
-Well-lighted?
-
Cleanliness*-Free of unpleasant odors?
-Incontinent patients given prompt attention?
-
Day room*-Does it appear to be used by residents?
-Lamps, tables and comfortable chairs?
-Books and games available?
-
Dining Room/Food Services*-Attractive and pleasant?
-Comfortable chairs and tables?
-Meals match a posted menu and attractively served?
-Those needing help with eating receive it?
-Meals served on a regular schedule?
-Residents encouraged to eat in dining room?
-Special diets available?
-
Kitchen*
- Food preparation, dishwashing and garbage
areas separated?
-Food needing refrigeration not standing on counters?
-Kitchen help observe sanitation rules?
-
Isolation Room
-At least one bed and bedroom available for patients
with contagious diseases?
-
Are grounds attractive, well kept and accessible to residents?*
-
Is the home air conditioned?
-
Does the facility seem to be in good repair and condition?*
-
Is there an area where patients can sit or walk outside?
- Is there a secure area outside for residents with dementia?
Services
-
Medical
-Physician available in emergency?*
-Regular medical attention assured?*
-Thorough physical immediately before or upon admission?*
-Medical records and plan of care kept?*
-Other medical services (dentists, optometrists, etc.)
available regularly?*
-Freedom to choose pharmacy?*
-Does the home have an x-ray machine?
-Emergency transportation available?*
-
Nursing Services
-Registered nurse responsible for nursing staff in
a skilled nursing facility with 25 or more beds?
-LPN or RN on all shifts seven days per week?
-Nurse Aides certified through a state approved
training program?
-
Activities Program
-Individual resident choices and preferences observed?*
-Group and individual activities?*
-Residents encouraged but not forced to participate?*
-Outside trips for those who can go?
-Volunteers from the community work with patients?
-Activities director or coordinator on staff?*
-Activities offered to residents confined to their beds
or rooms?*
-
Religious Observances*
-Arrangements made for patient to worship as he or
she pleases?
-Religious observances a matter of choice?
-
Social Service
-Social Worker available to help residents and families?*
-Family Forums held on a regular basis?*
-Facility has a Residents' Council that meets on a
regular basis?
-Facility has a Family Council that meets on a regular basis?
-
Grooming
-Barbers and beauticians available for men and women?
-
Laundry
-Personal clothing laundered in nursing home?
-Special efforts made to prevent loss of clothing?
-Laundry cost included in monthly fee?
Special Considerations
-
Facility provides special therapy (physical, speech, occupational) to meet the residents' needs?*
-
Can arrangements be made to meet any special needs or requirements of the resident?*
-
Is additional supervision or assistance available for confused residents or those
with dementia?*
-
Are orientation clues (e.g. directional signs, large clocks and calendars) placed in easy view?*
Staff
-
Courteous and helpful toward residents and family?*
-
Is the administrator available to residents and their families during normal business hours?*
-
Contract clearly states what services and goods are and are not
included in the basic fee (e.g. personal toiletries, diapers,
special diets, therapies, medical supplies, extra supervision or
assistance, etc.)?*
-
Are the monthly charges prorated in case the resident has to be
discharged, or dies, before the end of the billing period?
- Is the resident given a monthly itemized accounting of services and fees, and an accounting of the personal funds available?*
-
Resident's Rights*
- Informed of rights and responsibilities?
- Encouraged to exercise rights as a resident and citizen (e.g. voting, etc.)?
- May manage own finances if you choose to, receive an accounting if not?
- Have privacy for telephone calls and visits?
- May choose own physician, pharmacy, and care providers as long as you can afford the fees?
- Encouraged to take part in planning own care?
- May keep own clothes and possessions (given space limitations)?
- Married couples may share a room if they want to?
- Telephone numbers of the Department of Health, Division of Licensure and Certification, Complaint Coordinator.
-
The State Long-Term Care Ombudsman
Program (Toll-free: 1-800-552-3402) and any local
Ombudsman Program; and the Department of Rights for
Virginians with Disabilities (Toll-free: 1-800-552-3462)
are posted?
- Is there an admission preference given by payment source?
- Were you given information on the facility's waiting list, including the number of persons on the list and the dates when other persons were placed on the waiting list?*
- Residents appear alert, dressed, and well cared for?
- Visiting hours are convenient for family and friends?
- Overall atmosphere is clean comfortable and secure?
-
Is there a vacancy available?
4th edition, by Virginia Department for the Aging, February 1991.
Nine Steps in Choosing a Nursing Facility
Step 2: List those needs.
Step 3: Generate questions that will meet those needs and/or use the checklist enclosed. Hold onto this list until your first formal visit to the facility.
Step 4: Make your first visit to the facility unannounced, walk through without asking questions. You are there to get a "feel" for the place. If someone stops to ask you if you need any assistance, you can indicate that you are considering a placement.
Step 5: If you liked what you saw, schedule an appointment with the Admissions Department for a later date.
Step 6: Take your list of questions (checklist) with you to your scheduled appointment. Allow them to give you a full orientation of the facility which should include a tour of the facility, introductions to key administration staff, and an overview of services available. This may give you a more in-depth picture of the facility and staff.
Step 7: Once the orientation is complete, let the staff person know that you will contact them if you decide to select their facility. They should render you a business card and brochure.
Step 8: Call the Ombudsman's office to get further information on the facility, such as the facility's complaint track record.
Step 9: Sit down and review all the information that you have gathered in order to make an informed decision.
Additional Steps Provided by
The Northern Virginia Ombudsman Program