| Related Links |
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| Adult Protective Services |
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| Family Services |
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| Local Area Agencies on Aging |
State Ombudsman Regional Programs |
We assist people searching for long-term care services as well as those receiving them.
1. For individuals/families searching for home
care, a nursing
facility or an assisted living facility:
facility or an assisted living facility:
- Information about facilities and services available
- Ombudsman Program record of complaints
- Virginia Department of Health license inspection report
- Questions to ask and features to look for during the search
- What to expect in the admissions process
2. For individuals receiving care in a nursing facility or assisted
living facility or from a home care provider:
- Telephone counseling about how to best handle a concern
- Negotiation to resolve a dispute
- Formal complaint investigation aimed at achieving a resolution
- Regular visits and/or assistance from a volunteer ombudsman
A Few Details About Complaint Investigation Procedures
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Anonymous complaints are accepted;
- A signed waiver of right to confidentiality is required in cases where names will be used;
- Complaint investigation written reports are kept confidential and are not subject to the Freedom of Information Act;
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We will address the complaints of just one resident or problems
affecting numerous residents;
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We will address a wide variety of complaint
issues, unlike Adult Protective Services, whose primary focus is
abuse, neglect, or exploitation; and for one specific individual
only.
Education and Technical Assistance Services
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Ombudsman are available to make presentations to community groups, to resident councils and family councils, and to conduct in-services for the staff of facilities. Frequently requested topics include residents' rights, dignity and respect, effective communication techniques, and the Ombudsman Program's services.
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Providers are welcome to call the program staff for confidential consultation regarding residents' rights concerns/issues.