Ombudsman Program - Resident's Bill of Rights

You have the right to:

• Be informed of your rights, rules and regulations governing your care, conduct and responsibilities.
  
  
• Be informed of available services and related charges.
  
  
• Participate in planning your care and treatment.
  
  
• Be informed of reasons for transfer or discharge and be given reasonable advance notice.
  
  
• Voice grievances and recommend changes in policy.
  
  
• Manage your personal financial affairs.
  
  
• Be free from mental and physical abuse and from unauthorized chemical and physical restraints.
  
  
• Confidential treatment of your personal and medical records and approval or refusal of their release.
  
  
• Be treated with recognition of dignity, individuality and privacy.
  
  
• Not perform services for the facility without your consent.
  
  
• Have private communication with persons of your choice and to send and receive unopened mail.
  
  
• Participate in social, religious and community activities.
  
  
• Maintain and use personal clothing and possessions as space permits.
  
  
• Have privacy for visits with your spouse, family and friends.
  
  
• Have information on the rights and responsibilities of residents posted in a visible place.