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State Ombudsman Regional Programs |
Ombudsman
is a Swedish term for a person who acts as an impartial third party in
resolving problems. Ombudsmen:
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Advocate for improving the quality of life for persons receiving long-term care services.
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Resolve complaints against long-term care providers through counseling, negotiation and investigation.
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Provide information about long-term care providers to help make an informed decision.
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Educate the community about long-term care issues.
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Visit residents of long-term care facilities weekly through our volunteer program.
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Train long-term care staff.
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Consult with providers.