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Email Fairfax Connector
Customer Service
The quickest way to let us know of any compliments or complaints is via our email address: fairfaxconnector@fairfaxcounty.gov or use our easy submission form.
Call the Fairfax Connector Telephone Information Center
To offer a suggestion, to file a complaint or commendation, or to report a lost or found item, please call Fairfax Connector's Telephone Information Center. You can also request schedules and brochures be mailed to your home using the Call Center. We can be reached at (703) 339-7200, TTY (703) 339-1608.
Hours of operation are as follows:
- Mon - Fri, 6 a.m. to 10:30 p.m.
- Sat - Sun, 7 a.m. to 10:30 p.m.
Visit The Connector Stores
Hours Effective September 5, 2006
The Connector Stores offer schedules, brochures, fare media, and information about the many different traveling options in the Northern Virginia region. Our staff at The Connector Stores can assist in planning efficient travel itineraries for the commuter, tourist, or resident. Come visit us at any one of our five convenient locations.
Herndon-Monroe Park & Ride
12530 Sunrise Valley Drive, Herndon, VA 20171
Tuesday & Thursday, 6:30 a.m. - 10:30 a.m.,
and 3:00 p.m. - 7:00 p.m.
Reston East at Wiehle Avenue Park & Ride
1860 Wiehle Avenue, Reston, VA 22090
Monday & Wednesday, 6:30 a.m. - 10:30 a.m.,
and 3:00 p.m. - 7:00 p.m.
Reston Town Center Transit Station
12051 Bluemont Way, Reston, VA 20190
Monday - Friday, 6:30 a.m. - 7:00 p.m.
Springfield at Franconia-Springfield Metro
Station
6880 Frontier Drive, Springfield, VA 22150
Monday - Friday, 6:30 a.m. - 7:00 p.m.
Tysons-West*Park Transit Station
8300 Jones Branch Drive, McLean, VA 22102
Monday - Friday, 10:00 a.m. - 6:00 p.m.
(Public waiting area open for self-service at 6 a.m.)
Please visit Fairfax Connector's Lost & Found page for
assistance in recovering your lost property.
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