Fairfax Connector Service FAQ's

How do I get from one destination to another by using the Fairfax Connector? Does Fairfax Connector have a Trip Planner?

Call the Connector Information Center at (703) 339-7200. The customer service representatives at the call center are able to assist with most of your trip planning needs. You could also use the Metro Trip Planner found on the Metro web site home page, www.wmata.com.

Fairfax Connector does not currently have a Trip Planner on its web site. Fairfax Connector provides route and schedule data to Metro. Metro’s Trip Planner also has information for other regional transit providers; therefore, by using the Metro trip planner, you can get more than just Fairfax Connector options to complete a trip.

Can I park over night at a Fairfax County Park & Ride?

Fairfax County is not liable for any theft, towing, or vandalism that may occur while your vehicle is parked over night at any of the park & rides. Over night parking is done at your own risk.

Can you call the bus driver and find out where the bus is and what time they will arrive at my location? Is there someone I can speak to in the garage or dispatch office?

The function of the Fairfax Connector Telephone Information Center is to provide general information of transit/transportation services in the Northern Virginia area. Fairfax Connector buses are not GPS equipped so real-time information is impossible. There is a line of communication between the call center and dispatch offices via the Web, but due to the fast-paced work in the dispatch office, calls to dispatch are discouraged unless the need is an emergency (usually a safety concern).

Under any other circumstances if you need to communicate with management of the contracted service provider, your information will be taken by the customer service representative and forwarded onto the appropriate party. You will be contacted by Fairfax Connector Customer Counts management.

I filed a complaint weeks ago and received a letter of confirmation, but no one has contacted me yet. When will I be contacted?

When your complaint is filed with the Telephone Information Center it is forwarded to Fairfax Connector Customer Counts Management the same day. You are to be contacted by Customer Counts within three business days of receipt of your complaint. If you are not contacted by this time you may contact Ray Johnson, Fairfax Connector's Customer Service Coordinator, by email at Carroll.Johnson@fairfaxcounty.gov.

How do I request, new bus service, service changes, or new/replacement bus stops?

Change of service or service requests can be submitted to the Connector Information Center at (703) 339-7200. Your suggestions may also be emailed to Fairfax Connector. All suggestions are reviewed by Fairfax Connector personnel for future service changes. A response to recommendations may or may not be received.

All issues pertaining to bus stops in Fairfax County are referred to Fairfax County’s Bus Stop Coordinator, Paul Mounier. Missing, damaged, or stolen bus stop signs can be reported by email to Paul.Mounier@fairfaxcounty.gov to be considered. Once the claim is investigated, and if approved, an order for reinstallation is sent to the County’s contractor for installing and/or repairing signs.

Who decides when a day will be Code Red? How do they determine a day should be Code Red, and what does this mean for Fairfax Connector?

The Metropolitan Washington Council of Governments (MWCOG) declares days to be Code Red. This decision is made based on the Air Quality Index (AQI) ranking higher than safe levels of air pollutants, resulting in unhealthy air quality. Fairfax Connector offers free fares on days that are determined to be Code Red. Listen to your local radio or TV station to announce an Air Quality Code Red Day.

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