Complaint Form - Consumer Affairs Branch
Fairfax County Department of Cable and Consumer Services
Consumer Affairs Branch
Consumer Complaint Form
Important Information - Please read first
- The Consumer Affairs Branch investigates and responds to complaints concerning
tenant-landlord, cable, and consumer problems. Complaints are resolved through
voluntary mediation or arbitration between the parties. We can assist you if
your dispute involves a business or tenant/landlord transaction that occurred in
Fairfax County (excluding the City of Alexandria, City of Fairfax and the City of Falls Church).
- If you have a question or need advice about a consumer issue, contact Consumer
Affairs at 703-222-8435, TTY 711 to speak to an investigator. Our business hours
are 8:00 a.m. to 4:30 p.m. Monday through Friday.
- We do not provide legal advice, legal representation, or pursue matters in court
on behalf of individual complainants.
- We do not regulate prices or rent. We do not handle employee vs. employer
disputes, discrimination disputes, business vs. business disputes, or cases
against government agencies.
If You Have a Complaint
Please be sure you have made an effort to resolve this matter by dealing
directly with the manager or owner of the company or landlord involved. If you
have exhausted all efforts to resolve the complaint yourself, complete this
form, and electronically submit it to this Branch.
Submit your supporting documentation such as leases, contracts, repair invoices,
receipts, and advertisements within five days of the submission of your
complaint so it can be reviewed and processed.
Please delete or mark through all personal, confidential, or financial
information such as a social security numbers, bank account numbers or credit
card numbers before submitting your complaint and supporting documentation.
All documentation provided to our branch will be shared with the business or
landlord and becomes a part of the public record, which upon request may be
disclosed pursuant to Virginia’s Freedom of Information Act.
Your supporting documentation can be faxed, mailed,
or emailed to Consumer Affairs.
NOTE: Only one
file can be attached to this webform. To send multiple files, zip the files
first and attach the zip file. Click here to see how to
Zip a file.
The filename you attach can only contain alpha numeric characters (no
special characters such as ',_ *).
The file size cannot be more than 5 megabytes.
Our contact information is as follows:
Consumer Affairs Branch
Department of Cable and Consumer Services
12000 Government Center Parkway, Suite 433
Fairfax, VA 22035
Main Line: 703-222-8435 TTY 711 Fax: 703-324-3900
State Consumer Affairs Office
- The Consumer Protection Section of the Virginia Attorney General's Office serves as the central clearinghouse for the receipt, evaluation, investigation, and referral of consumer complaints. Complaints are either assigned within the section or referred to the appropriate local, state or federal agency having specific jurisdiction. The section also offers alternative dispute resolution services. When there is a pattern of deception or other wrongdoing, the attorney general is authorized to take action to stop the illegal conduct, and, where appropriate, seek refunds for affected consumers. The Consumer Protection Section handles complaints that occurred in Virginia (including the City of Alexandria, City of Fairfax and the City of Falls Church). Contact information is listed below:
Virginia Attorney General's Office
Consumer Protection Section
900 East Main Street
Richmond, VA 23219
Consumer Protection Hotline (within VA): 800-552-9963
Richmond area and outside of VA: (804) 786-2042
Fax: (804) 225-4378
What is the Complaint Process?
- After your complaint is processed and assigned to an investigator, you will receive in writing a case number and information for contacting the investigator who will assist you with your complaint.
- Your complaint may also be referred to local, state, or federal agencies that
- All cases are assigned a case number. When contacting Consumer Affairs or
submitting information regarding your complaint, please provide this number to
expedite the handling of your complaint.
- A copy of your complaint, along with all documentation you submit will be sent
to the business or landlord with a request to respond to the complaint within
ten days after the business or landlord receives the complaint.
- If the business or landlord fails to respond to the initial letter, the
investigator will send another letter or attempt to contact the business or
landlord for a response.
- Any response received from the business or landlord will be sent to you.
- If mediation is not successful, you may consider pursuing the matter through the
civil court system or through the services of a private attorney.
- If you have any questions, please contact the investigator assigned to your case
By signing this form, you authorize the Consumer Affairs Branch and any other
local, state, or federal agencies to which we may refer your case, to evaluate
your complaint, to contact you and to take whatever lawful actions are deemed
appropriate in your case.
Closed complaints will stay on file for three years from the date of closure and
will then be destroyed in accordance with established procedures for destroying
Closed complaints are subject to public disclosure under the provisions of the
Virginia Freedom of Information Act, Virginia Code Section 2.2-3700 et seq. For
this reason, we ask that you do not provide us with your Social Security Number
or with any other personal financial information not related to this complaint.
The information requested on the official Consumer Complaint Form, and all
subsequent requests by this Branch for additional information, are subject to
the Governmental Data Collection and Dissemination Practices Act, Virginia Code
Section 2.2-3800 et seq.
NOTE: Items with an "*" are required.
Please note a copy of your complaint will be forwarded to the Respondent: