Fairfax County Recommends Consumers Opt Out of Comcast Arbitration Provision

Residents of the Reston area of Fairfax County who recently received an arbitration provision notice from Comcast are encouraged to opt out of the provision. While arbitration can be a quick and inexpensive way of resolving disputes, Comcast’s arbitration provision includes several significant limitations on the rights of subscribers.

OPT OUT BY MAIL OR ONLINE
Comcast customers in the Reston area of Fairfax County can opt out of Comcast’s arbitration provisions by notifying Comcast online or by mail.

To opt out online, complete the form at www.comcast.com/arbitrationoptout. You will need your Comcast account number and the date you received the 2007 arbitration provision notice or welcome kit.

To opt out by mail, send a letter to Comcast at 1500 Market St., Philadelphia, Pa 19102. Attn: legal department/arbitration. Include your name, address, account number, and the statement "I do not wish to resolve disputes with Comcast through arbitration.” You must submit your letter by mail within thirty (30) days of receiving your arbitration provision notice from Comcast.

Keep a copy of your on line form or your letter for your records.

If you have any problems with your online form, call Comcast at (703)-841-7700.

If you have any problems call the Department of Cable Communications and Consumer Affairs at (703) 222-8435.

August 7, 2007 Fairfax County Press Release
http://www.fairfaxcounty.gov/news/2007/187.htm