Consumer Complaint, Mediation & Arbitration Guide
The Consumer Affairs Branch assists consumers through advice inquiries, mediation and arbitration.
You are encouraged to research the complaint history of a company prior to doing business with them. You may contact us for advice, research assistance or to file a complaint. When a complaint is filed one of our investigators will seek resolution through mediation or possible arbitration.
Advice InquiriesIf you have consumer questions or concerns, contact Consumer Affairs at 703-222-8435, Monday - Friday, 8 a.m. - 4:30 p.m., and an investigator will assist you.
- Search the complaint history for prior complaints submitted about the company.
- File a complaint online.
- Important information. Please read first. Download a complaint form (19 KB .pdf file).
- Contact the Consumer Affairs Branch at 703-222-8435, TTY 711 to have a complaint form sent to you.
When you file a consumer complaint, an investigator will be assigned to your case. Through mediation, the investigator works with the consumer and business to help them reach a resolution that is satisfactory to both. If there is a violation of the Virginia Consumer Protection Act, the Consumer Affairs Branch works with the business to come into compliance with the law.
LawsThe laws that protect consumers are the Virginia Consumer Protection Act and Chapter 10 of the Fairfax County Code.