Consumer Complaint, Mediation & Arbitration Guide


exclamationThe Consumer Affairs Branch assists consumers through advice inquiries, mediation and arbitration.

You are encouraged to research the complaint history of a company prior to doing business with them. You may contact us for advice, research assistance or to file a complaint. When a complaint is filed one of our consumer specialists will seek resolution through mediation or possible arbitration.

Advice Inquiries

If you have consumer questions or concerns, contact Consumer Affairs at 703-222-8435, Monday - Friday, 8 a.m. - 4:30 p.m., and a consumer specialist will assist you.

File a Complaint

If you have a consumer complaint, you can:

Complaint Mediation

When you file a consumer complaint, a consumer specialist will be assigned to your case. Through mediation, the investigator works with the consumer and business to help them reach a resolution that is satisfactory to both. 

Arbitration Process

If mediation is not successful, a voluntary but legally binding arbitration process is available as a last resort before proceeding to court actions. The consumer specialist assigned to mediate your complaint will advise you if arbitration is an option.

Laws

The laws that protect consumers are the Virginia Consumer Protection Act and Chapter 10 of the Fairfax County Code.

 


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