Mediation
When you file a consumer complaint, an investigator will be assigned to your case. The investigator will mediate the complaint by determining if any consumer protection laws were violated. The investigator will contact the business and try to negotiate a resolution that is satisfactory to both parties. If a consumer law has been broken, the Consumer Affairs Branch works with the business to come into compliance with the law.

Arbitration
If mediation is not successful, a voluntary but legally-binding arbitration process is available as a last resort before proceeding to court actions. The investigator assigned to mediate your complaint will advise you if arbitration is an option.