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TextConsumer Complaint, Mediation & Arbitration Guide
Contact Us
- 703-222-8435, TTY 711
- consumer@fairfaxcounty.gov // Submit E-mail Form
Submit Complaint
- Complaint, Mediation & Arbitration Guide
- Submit Consumer Complaint Online
- Submit Complaint to Other Departments
Complaint History
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The Consumer Affairs Branch
assists consumers through advice inquiries, mediation and
arbitration.
You are encouraged to research the complaint history of a company prior to doing business with them. You may contact us for advice, research assistance or to file a complaint. When a complaint is filed one of our investigators will seek resolution through mediation or possible arbitration.
Advice Inquiries
If you have consumer questions or concerns, contact Consumer Affairs at 703-222-8435, Monday - Friday, 8 a.m. - 4:30 p.m., and an investigator will assist you.File a Complaint
If you have a consumer complaint, you can:- Search the complaint history for prior complaints submitted about the company.
- File a complaint online.
-
Important
information. Please read first. Download a complaint form
(19 KB .pdf
file).
- Contact the Consumer Affairs Branch at 703-222-8435, TTY 711 to have a complaint form sent to you.
Complaint Mediation
When you file a consumer complaint, an investigator will be assigned to your case. Through mediation, the investigator works with the consumer and business to help them reach a resolution that is satisfactory to both. If there is a violation of the Virginia Consumer Protection Act, the Consumer Affairs Branch works with the business to come into compliance with the law.
Arbitration Process
If mediation is not successful, a voluntary but legally binding arbitration process is available as a last resort before proceeding to court actions. The investigator assigned to mediate your complaint will advise you if arbitration is an option.Laws
The laws that protect consumers are the Virginia Consumer Protection Act and Chapter 10 of the Fairfax County Code.
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