- Complaint, Mediation & Arbitration Guide
- Submit Consumer Complaint Online
- Submit Complaint to Other Departments
Community OutreachConsumer News & Resources
Visit us on Facebook
If you know you’re going to be late with a car payment, contact your creditor right away. It’s easier to try to prevent a vehicle repossession than to dispute it later.
- Many creditors will work with customers they believe will be able to pay, even if a little late.
- You may be able to negotiate a revised schedule of payments.
- If you can reach an agreement to change your original contract, get it in writing to avoid questions later.
If your vehicle is repossessed:
- your creditor may decide to keep it as compensation for your debt or resell it in a public or private sale.
- you may be able to buy back the vehicle by paying the full amount you owe (usually, that includes your past due payments and the entire remaining debt), in addition to the expenses connected with the repossession, like storage, preparation for sale, and attorney fees.
- check with your state consumer protection agency. Some states have laws that allow you to “reinstate” your loan. This means you can reclaim your car by paying the amount you are behind on your loan, plus your creditor’s repossession expenses.
- a creditor may not keep or sell any personal property found inside the vehicle.
For additional information visit: http://www.ftc.gov/bcp/edu/pubs/consumer/autos/aut14.shtm