Home Improvement

The Consumer Affairs Branch mediates home improvement complaints when the transaction has taken place in Fairfax County. You can file a complaint on-line, download a complaint form (19 KB .pdf file), or contact the Consumer Affairs Branch at 703-222-8435, TTY 711 to have a complaint form sent to you. Be sure to provide copies of all documents, receipts, and bills, along with a detailed statement of the problem and your efforts to resolve the problem with the business.

Steps to Take When Hiring a Contrator

Check Licensing
Check that the contractor has the required state or local contractor's license. Call the Fairfax County Department of Public Works and Environmental Services, Licensing Section at 703-324-1540, TTY 711, and the Virginia Department of Professional and Occupational Regulation, Licensing Section at 804-367-8511.

Review Complaint History
Review the contractor's complaint history or call the Consumer Affairs Branch, 703-222-8435, TTY 711.

Get References
Get references from several past customers.

Review Contracts
Insist on a written fixed-price contract that includes the name and address of the contractor, required license number(s), terms of payment, start and completion dates, and warranty limitations. Read all terms carefully before signing a contract.

Check Permits
Determine if a building permit is needed. If a permit is required, the contractor must obtain the permit in his name. This assures that the contractor, not the homeowner, is liable for any building code violations.