Ordering Flowers Podcast Transcript



Welcome to the Informed Consumer, providing the latest tips and tools to assist consumers in making informed decisions, from the Fairfax County Consumer Affairs Branch.

Today’s topic: Ordering Flowers.

Flowers are a great way to celebrate a birthday, cheer up a sick friend, or simply brighten someone’s day. Your local florist is just a phone call away, or so you think. Some unscrupulous telemarketing firms are posing as local florists, charging you higher fees and taking business away from legitimate florists in your town.

Here’s how the deception works. A telemarketer takes out a bogus listing in the white pages of your telephone directory. The company may use your town’s name in its own name to make you believe it’s local. Or, the name of a legitimate local florist may be listed with a different local phone number.

When you call, you’re unknowingly forwarded to an out-of-town telemarketing operation. The telemarketer takes your order and credit card information for payment, and forwards your order to an area florist. The telemarketer pockets a processing fee and usually a percentage of the sale as well. You don’t realize you’ve been scammed until you get higher than expected charges from an out-of town company on your credit card statement, or learn that the flowers weren’t delivered as ordered, or were never delivered at all.

How to Protect Yourself

Follow these tips before you place your next order:

  • Ask neighbors, family, friends, and co-workers for recommendations.
  • Deal only with shops that list a street address with their phone number. If you’re asking directory assistance for a number, also ask for the street number and address. If there isn’t one, consider doing business with another florist.
  • Check out the florist you’re considering with the local Better Business Bureau and consumer protection officials. Or, if you’re ordering flowers from a local shop in another city or state, contact the consumer protection officials there. Ask if they have any unresolved consumer complaints on file. Also ask them to verify the street address.
  • Ask the florist to itemize the charges. In addition to the price of the arrangement, most florists charge a delivery fee and taxes if you live in the same state.
  • Ask the florist for directions to the shop. If they hesitate or refuse, consider this a red flag, and avoid doing business with the florist.

When a Rose is a Ruse: What to Do If You’ve Been Scammed.   

  • If you placed an order through a wire service, a toll-free number, or a local florist, call the toll-free number of the florist and describe the problem. Many wire services will work with the filling florist to fix the problem or refund your money.
  • If your arrangement was never delivered, and you paid by credit card, you can dispute the charges with the card issuer.
  • The Federal Trade Commission works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop, and avoid them. To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.

Thanks for listening to the Informed Consumer. For more information on this topic or if you feel that you’ve been a victim of a scam, please contact the Consumer Affairs Branch at 703-222-8435 or visit our web site at www.fairfaxcounty.gov/consumer. Informed Consumer is produced by the Fairfax County, Virginia, government.

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