The Consumer Affairs Branch provides mediation and arbitration for tenant-landlord complaints.
File a ComplaintIf you are a tenant with an unresolved dispute with a landlord, you can file a complaint on-line, download a complaint form, or contact the Consumer Affairs Branch. If you are a landlord you can contact us for advice and available resources.
MediationWhen you file a tenant-landlord complaint, an investigator will be assigned to your case. The investigator will mediate the complaint between the tenant and landlord, and try to negotiate a resolution that is satisfactory to both parties. If a tenant-landlord law has been broken, the Consumer Affairs Branch works with the party to come into compliance with the law.
If mediation is not successful, a voluntary, but legally-binding, arbitration process is available before proceeding to court action. The investigator assigned to mediate your complaint will advise you if arbitration is an option.