Tenant-Landlord


house  The Consumer Affairs Branch provides mediation and arbitration for tenant-landlord complaints.

File a Complaint

If you are a tenant with an unresolved dispute with a landlord, you can file a complaint on-line, download a complaint form, or contact the Consumer Affairs Branch.   If you are a landlord you can contact us for advice and available resources.

Mediation

When you file a tenant-landlord complaint, an investigator will be assigned to your case. The investigator will mediate the complaint between the tenant and landlord, and try to negotiate a resolution that is satisfactory to both parties. If a tenant-landlord law has been broken, the Consumer Affairs Branch works with the party to come into compliance with the law.

Arbitration

If mediation is not successful, a voluntary, but legally-binding, arbitration process is available before proceeding to court action.  The investigator assigned to mediate your complaint will advise you if arbitration is an option.

Laws

Publications, Brochures, Checklists, and Videos

Related Organizations

Tenant-Landlord Commission, its members, purpose, and meeting schedule.

FAQs

Frequently Asked Questions about Tenant-Landlord issues.

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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