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Customer service web site and telephone contact information for
utility and cable providers serving Fairfax County locations is
listed below. Callers can reach a company representative at any
time, unless otherwise noted. Callers using text telephones should
dial 711 if a TTY number is not provided.
Electricity Service
Most residents are served by Dominion Virginia Power. Residents
in portions of Centreville and Clifton may receive electric service
from the Northern Virginia Electric Cooperative.
Dominion Virginia
Power
• Customer Service: 1-888-667-3000 (Mon - Fri 7 am to 7
pm and Sat 9 am to 1 pm)
• Emergencies and Outages: 1-888-667-3000
• TTY: 1-800-291-7745
Northern
Virginia Electric Cooperative
• Customer Service: 703-335-0500 (Mon – Fri 7 am to
7 pm)
• Emergencies and Outages: 703-335-0500 or 1-888-335-0500
Natural
Gas Service
Most residents are served by Washington Gas. Residents in portions
of Chantilly and Herndon may receive natural gas service from Columbia
Gas of Virginia.
Washington
Gas Light Company
• Customer Service: 703-750-1000 (Mon – Fri 8 am to
9 pm)
• Emergencies and Natural Gas Odor: 703-750-1400
Columbia
Gas of Virginia
• Customer Service: 1-800-543-8911 (Mon – Fri 7 am
to 5:30 pm)
• Emergencies and Natural Gas Odor: 1-800-544-5606 or 1-800-543-8911
- Water
Service
Fairfax
County Water Authority
• Customer Service: 703-698-5800 (Mon – Fri 8 am
to 6 pm)
• Emergencies: 703-698-5800
• TTY: 703-698-7025
- Regulated
Wireline Telephone Service
Contact information is provided for the most common providers
of residential local telephone service in Fairfax County. A complete
list of providers is available from the Virginia State Corporation
Commission (SCC) Division of Communications at 1-800-552-7945
or TTY 1-804-371-9206.
Comcast
• Customer Service: 703-730-2225 or 1-800-COMCAST (1-800-266-2278)
• Technical Assistance: 703-730-2225
• TTY: 1-866-803-2403
Cox
of Northern Virginia
• Customer Service: 703-378-8422 (Mon – Sat 8 am to
9 pm)
• Technical Assistance: 703-378-8422 (Every day 8 am to
9 pm)
• TTY: 703-378-3924 (Every day 8 am to 9 pm)
Verizon
• Customer Service: 703-954-6222 (Mon – Fri 8 am to
6 pm)
• Technical Assistance: 1-800-275-2355
• TTY: 1-800-974-6006 (Mon – Fri 8:30 am to 5 pm)
Franchised Cable Service
There are three franchised cable service providers in Fairfax County.
Comcast provides cable service in portions of the Reston area, while
Cox provides cable service in all areas of the County other than
the Reston area. Verizon is currently providing competitive cable
service in many areas of the County and will provide service throughout
the County by 2012.
Comcast
• Customer Service: 703-716-9701 or 1-800-COMCAST (1-800-266-2278)
• Technical Assistance: 703-716-9701
• TTY: 1-866-803-2403
Cox
of Northern Virginia
• Customer Service: 703-378-8422 (Mon – Sat 8 am to
9 pm)
• Technical Assistance: 703-328-8422 (Every day 8 am to
9 pm)
• TTY: 703-378-3924 (Every day 8 am to 9 pm)
Verizon
• Customer Service: 1-888-553-1555 (Mon – Fri 8 am
to 6 pm)
• Technical Assistance: 1-888-553-1555
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