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TextUtility and Cable Providers
Customer service web site and telephone contact information for utility and cable providers serving Fairfax County locations is listed below. Callers can reach a company representative at any time, unless otherwise noted. Callers using text telephones should dial 711 if a TTY number is not provided.
Electricity Service
Most residents are served by Dominion Virginia Power. Residents
in portions of Centreville and Clifton may receive electric service from
the Northern Virginia Electric Cooperative.
Dominion Virginia Power
• Customer Service: 1-888-667-3000 (Mon - Fri 7 am to 7 pm and Sat 9 am to 1 pm)
• Emergencies and Outages: 1-888-667-3000
• TTY: 1-800-291-7745
Northern Virginia Electric Cooperative
• Customer Service: 703-335-0500 (Mon – Fri 7 am to 7 pm)
• Emergencies and Outages: 703-335-0500 or 1-888-335-0500
Natural Gas Service
Most residents are served by Washington Gas. Residents in
portions of Chantilly and Herndon may receive natural gas service from
Columbia Gas of Virginia.
Washington Gas Light Company
• Customer Service: 703-750-1000 (Mon – Fri 8 am to 9 pm)
• Emergencies and Natural Gas Odor: 703-750-1400
Columbia Gas of Virginia
• Customer Service: 1-800-543-8911 (Mon – Fri 7 am to 5:30 pm)
• Emergencies and Natural Gas Odor: 1-800-544-5606 or 1-800-543-8911
- Water Service
Fairfax County Water Authority
•
Customer Service: 703-698-5800 (Mon – Fri 8 am to 6 pm)
•
After-Hours Emergencies: 703-698-5800
•
TTY: 703-698-7025
City of
Fairfax
•Customer
Service: 703-385-7915 (Mon – Fri 8:30 am to 5 pm)
•
After-Hours Emergencies: 703-385-7924
•
TTY: 711
City of Falls Church
•
Customer Service: 703-248-5071 (Mon – Fri 8 am to 5 pm)
•
After-Hours Emergencies: 703-248-5044
•
TTY: 711
Town of Herndon
•
Customer Service: 703-435-6814 (Mon – Fri 8 am to 5 pm)
•
After-Hours Emergencies: 703-435-6846
Town of Vienna
•
Customer Service: 703-255-6385 (Mon – Fri 8 am to 4:30 pm)
•
After-Hours Emergencies: 703-255-6366
•
TTY: 711
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Regulated Wireline Telephone Service
Contact information is provided for the most common providers of residential local telephone service in Fairfax County. A complete list of providers is available from the Virginia State Corporation Commission (SCC) Division of Communications at 1-800-552-7945 or TTY 1-804-371-9206.
Comcast
• Customer Service: 703-730-2225 or 1-800-COMCAST (1-800-266-2278)
• Technical Assistance: 703-730-2225
• TTY: 1-866-803-2403Cox of Northern Virginia
• Customer Service: 703-378-8422 (Mon – Sat 8 am to 9 pm)
• Technical Assistance: 703-378-8422 (Every day 8 am to 9 pm)
• TTY: 703-378-3924 (Every day 8 am to 9 pm)Verizon
• Customer Service: 703-954-6222 (Mon – Fri 8 am to 6 pm)
• Technical Assistance: 1-800-837-4966 (Every day 24/7)
• TTY: 1-800-974-6006 (Mon – Fri 8:30 am to 6 pm)
Franchised Cable Service
There are three franchised cable service providers in Fairfax County.
Comcast provides cable service in portions of the Reston area, while Cox
provides cable service in all areas of the County other than the Reston
area. Verizon is currently providing competitive cable service in many
areas of the County and will provide service throughout the County by
2012.
Comcast
• Customer Service: 703-716-9701 or 1-800-COMCAST (1-800-266-2278)
• Technical Assistance: 703-716-9701
• TTY: 1-866-803-2403Cox of Northern Virginia
• Customer Service: 703-378-8422 (Mon – Sat 8 am to 9 pm)
• Technical Assistance: 703-378-8422 (Every day 8 am to 9 pm)
• TTY: 703-378-3924 (Every day 8 am to 9 pm)Verizon
• Customer Service: 1-800-837-4966 (Mon – Fri 8 am to 9 pm, Sat 9 am - 5 pm)
• Technical Assistance: 1-800-837-4966 (Every day 24/7)
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