Complaints and Concerns
The Fairfax-Falls Church Community Services Board operates its programs and services according to the Virginia Human Rights Regulations, revised September 19, 2007. 12VAC 35-115: Rules and Regulations to Assure the Rights of Individuals Receiving Services from Providers Licensed, Funded or Operated by the Department of Behavioral Health and Developmental Services (formerly the Department of Mental Health, Mental Retardation and Substance Abuse Services).
It Is Your Right
Individuals are entitled to know what are their human rights and every individual has a right to seek resolution of his complaint and make a human rights complaint. Any individual or anyone acting on his behalf who thinks that a provider has violated any of his rights under the regulations may make a complaint and get help in making the complaint. It is your right:
- To be treated with dignity and respect
- To be well informed about your service plan
- To participate in the development of your service plan
- To have an authorized representative make decisions for you
- To be accompanied by a trusted person (or persons) when participating in services planning, assessments and evaluations
- To make informed decisions about your service plan
- To privacy, safety and confidentiality
- To be protected from abuse, neglect and exploitation
- To receive services without discrimination as prohibited by law
- To access information in your service records
- To have your complaints resolved
- To ask questions and be told about your rights
- To get help with your rights
Who to Ask
If you need help understanding your rights or if you would like to discuss concerns about whether or not your rights have been violated you may contact your CSB service provider. If your concern is not resolved or you would like to speak with someone else, call one of the following individuals at the CSB Central Services Unit:
- David Mangano, 703-324-7016
- Lisa Blecker, 703-324-4426
- Gary Axelson, 703-866-2116
You may also contact the state’s local human rights advocate Deb Lochart at 877-600-7431 for assistance.
When you participate in CSB programs, you retain all of the legal, civil and human rights that are granted you by federal and state laws. Other rights and remedies may be available. These regulations shall not prevent any individual from pursuing any other legal right or remedy to which he may be entitled under federal or state law.
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