Guide to Paying for CSB Services


Fees

The CSB charges fees to help pay some of the cost of our services (see the CSB Fee Schedule and the CSB Fee Regulation ). We ask you for information so that we can set your fees appropriately. We then update this information at least once a year, or whenever your information changes.

The CSB accepts cash, check, money order, and credit cards for payment at the time services are provided. The CSB will file health insurance claims for your with most insurance plans.

Note: This information does not apply to Infant & Toddler Connection (ITC) services. To find out about those costs, visit our ITC cost of services page

Health insurance

The CSB has agreements with the following health insurance plans and can file claims and accept reimbursement, but you are responsible for paying all insurance copays, coinsurance, and deductibles:

  • Anthem Blue Cross
  • Anthem Healthkeepers Medicaid
  • CareFirst Blue Cross
  • Commonwealth Coordinated Care plans:
    • Anthem Healthkeepers MMP
    • Humana Gold Plus Integrated
    • Virginia Premier Complete Care
  • InTotal Health Medicaid
  • Medicare
  • Tricare Standard
  • Virginia Medicaid

Some health plans, like Kaiser Mid-Atlantic, will only pay for services performed by a provider within their network. The CSB cannot accept those types of health insurance plans as payment for CSB services.

Fee for missed appointments

If you are unable to keep your scheduled appointment, please notify your case manager or therapist at least 24 hours in advance. If you do not provide this advance notification and do not appear for your appointment, the CSB will charge you a $25 fee for the missed appointment.

What to bring to your first visit

The following information will be required at your first visit. By bringing these documents, you will help us process your registration efficiently.

  • Driver’s license and/or proof of residency
  • Health insurance cards including Medicaid and Medicare cards
  • Name, address and telephone number of your current primary care physician and/or therapist

Also, if you have income, please bring:

  • Social Security Annual Earning Statement (or 1099 form or award letter)
  • Most recent income tax return (preferred)
  • Recent pay statements (pay stubs) for the past month for self and spouse if married

We may ask your permission to call your employer to obtain missing pay information.

If you have no income, you will be asked to certify that the information is true to the best of your knowledge. 

If any of this information changes in the future, please let us know so that we can your financial information in our records.

Financial assistance

You may be eligible for financial assistance if you:

  • Live in Fairfax County or in the cities of Fairfax or Falls Church
  • Have limited or no health insurance
  • Are not eligible for Medicaid
  • Demonstrate financial need with proper documentation

Ability to pay

The CSB's basic subsidy of its fees is the Ability to Pay Scale. The cost-sharing percentage is based on income and number of dependents as reflected in your most recent tax return.

An individual with income less than $17,236 or a family of 3 with income less than $29,296 will not be charged for outpatient services.

Payment options

Don't let your payments fall behind! Delinquent accounts may be placed for collection. Instead, speak with CSB staff about payment plans, deferred repayment agreements, and supplemental subsidies.

Should your account be past due or turned over to a collection agency, you will be subject to the full amount outstanding plus any applicable collection agency fees. Collection agency fees can range from 20% to 30% more than your original balance.

Affordable Care Act

Beginning in 2014, you are required by law to have health coverage or obtain an exemption or pay a tax when filing your federal income tax return.

You can obtain the necessary coverage through your job, through a government program such as Medicaid or Medicare, through the health insurance marketplace in Virginia, or directly from an insurance company. You may be able to obtain an exemption from paying the tax penalty, either from the health insurance marketplace or through the tax filing process. Ask to speak with a CSB Financial Assessment and Screening Team specialist about your options.

Annual review of fees

Fees are reviewed and established annually by the CSB Board of Directors and submitted to the Fairfax County Board of Supervisors and the Fairfax and Falls Church City Councils. Your account will be reviewed annually so that the most accurate and current information is used to determine your fees.

Where to call if you have questions about service costs and fees

We appreciate the opportunity to serve you and welcome feedback to improve your experience with the CSB. If you have feedback, questions or need additional information, please speak with the administrative staff at the site where you receive services, or you can contact the Billing Office staff at: 703-324-7026, 12011 Government Center Parkway, Suite 836, Fairfax, Virginia 22035. 

 

Printable version of
Guide to Paying
for CSB Services

Call the CSB Billing Office at
703-324-7026
if you have a question about a bill
or about the cost of services.

If you do not have the Adobe Acrobat Reader installed on your computer, click on the image below to go to the Adobe Systems, Inc. download site. Download and install the program according to the instructions. Adobe Acrobat Reader is free and is distributed by Adobe Systems, Inc.

Download Acrobat Reader from Adobe's site


Fairfax-Falls Church Community Services Board

24-Hour CSB Emergency Services
Phone: 703-573-5679 | TTY: 703-207-7737

CSB Entry & Referral
Phone: 703-383-8500 | TTY: 711
Contact the CSB by Email

email icon

Tisha Deeghan, Executive Director

CSB Administrative Office
12011 Government Center Parkway, Suite 836, Fairfax, VA 22035-1100
Phone: 703-324-7000 | Fax: 703-653-6626 | TTY: 711

Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

ADA Accessibility | Website Accessibility
Awards | FOIA | Mobile | Using this Site | Web Disclaimer & Privacy Policy | Get Adobe Reader
Official site of the County of Fairfax, Virginia, © Copyright 2013

Website Feedback Website Feedback    Globe with various flags representing Web site language translations   Language Translations

Return to Graphic Version