"Chance for Change Team" receives CSB's top staff award for 2014

 The Chance for Change Team is the recipient of the CSB’s 2014 “Spirit of Excellence” award, presented in a ceremony on May 22, 2014.

The Chance for Change Team

CSB Chance for Change Team

CSB Deputy Director Daryl Washington and Acting Director of Administrative Services/General Manager Len Wales
with representatives of the Chance for Change Team at the
CSB Awards and Appreciation Ceremony on May 22, 2014.

Annandale Outpatient Services
Volanda Engram
Vanessa Jenkins
Bob Jones
LaVurne Williams

John Murnane
Lyn Tomlinson

Gartlan Adult Partial Hospitalization Program
Triddy Bovet
Gina Haynes
Alex Isaac, MD
Shelagh Lacey
Brian Levine
Cynthia Miller
Robin Smith
Francisco Soto
John Sullivan

Residential Admissions Unit
Augustine Aderiye
Michelle Booth
Natalie Holmes
Lauren Krause
Audrey Lipps
Bill Mims
Deepti Mishra
Debra Quesenberry

Residential Treatment Services
Peggy Cook

The CSB Spirit of Excellence Award

The CSB Spirit of Excellence Award recognizes one outstanding individual or team of individuals whose performance and actions "promote, reinforce, or exemplify the CSB’s vision and mission." Award nominations are made by CSB staff, other Fairfax County employees, individuals receiving CSB services and their families or significant others, and the Fairfax County community at large.

Chance for Change Team

"Chance for Change," also known as "C4C", is an innovative new service option for people with substance use and/or co-occurring disorders who are awaiting placement in CSB residential treatment programs that involves ongoing engagement through intensive outpatient or partial hospitalization treatment. C4C is a specialized intensive outpatient group created at the Annandale outpatient site and programming was also added Gartlan Adult Partial Hospitalization.

People waiting for CSB residential treatment services are some of the most vulnerable in our community and, at any given time, more than 150 people are waiting for residential treatment services. Many are ordered by the courts to receive treatment, or their treatment is a condition of probation. It can be a challenge to wait safely in the community for services for services and crises can arise.

There is a delicate balance between honoring an individual’s belief about their service need and what a clinical assessment may identify about service need. This process is a true partnership between the individual and the provider. Individuals who want an opportunity for treatment at a non-residential level of care, despite a treatment recommendation for residential services, are offered C4C services. C4C meets individuals where they are and works to motivate people to change by offering additional treatment options while maintaining the safety net of placement in residential services should they be needed.

C4C gives people an opportunity to become actively engaged in outpatient treatment while awaiting a residential treatment opening. The individual signs a treatment agreement that outlines behavioral markers (negative drug screens, program attendance, etc.) that helps demonstrate progress toward meeting treatment goals. The agreement is shared with agreed-upon people involved in the individual’s life. If the individual is progressing well, he/she can continue in the C4C program and the original residential services is shifted to reflect success at this level of service. Conversely, if the person is not progressing toward their treatment goals, he/she can enter a residential treatment program when a bed becomes available. C4C reflects an ongoing commitment by the CSB to work as partners with individuals receiving services.

In addition to providing an opportunity for engagement in services with focus on the Stages of Change, Chance for Change also increases efficiency by ensuring that people who might be successfully served in less expensive, lower levels of care have this option before entering residential services.

Chance for Change is the result of true cooperation and "out of the box" thinking on the part of CSB employees from three different service areas: Engagement, Assessment & Referral; Residential Treatment; and Behavioral Health Outpatient & Case Management. Staff recognized that people that in need of these unique services require stretching beyond traditional organizational boundaries and they needed to "go the extra mile" to redesign programming to best meet individual needs. The program uses existing CSB resources for its 15 treatment slots.

"I have been deeply impressed and inspired by the creativity and dedication of our CSB colleagues who made Chance for Change possible," says Peggy Cook, director of CSB’s Residential Treatment Services. "Even in stressful times of budget restrictions, staff vacancies and department-wide reorganization, they embraced this project with enthusiasm and were willing to restructure and redeploy resources to meet the needs of this vulnerable population."

Congratulations, Chance for Change Team!

Learn about the 2013 Spirit of Excellence Award recipient.

Fairfax-Falls Church Community Services Board

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12011 Government Center Parkway, Suite 836, Fairfax, VA 22035-1100
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