The Consumer Affairs Branch investigates and mediates consumer complaints and tenant-landlord disputes, and provides arbitration when needed. The branch also provides a complaint history on county businesses, issues licenses for certain business activities, intervenes in utility rate cases, regulates the taxi industry, and provides assistance to homeowners associations. Division staff supports the Consumer Protection Commission, Tenant Landlord Commission and the Trespass Towing Advisory Board.

The Communications Policy and Regulation Division manages the development of cable and its regulation in the county. The division oversees the county's non-exclusive cable television franchise agreements with Cox Communications Inc., Comcast Communications Inc. and Verizon Virginia Inc. through enforcement of the franchise agreements, inspection of the facilities, and attention to citizen concerns.

The Communications Productions Division produces informational programs for citizens on Channel 16, the Fairfax County Government Channel, as well as the county’s internet site and county kiosks. The division also produces training programs for employees on the Fairfax County Training Network, an internal closed-circuit cable channel. Other services include emergency messaging for the county, videoconferencing for county agencies, and a video arraignment system for the General District Court.

The Regulation and Licensing Branch Issues licenses and regulates the taxi industry, peddlers, solicitors, precious metal and gem dealers, pawn brokers, massage establishments and therapists, and going-out-of-business sales. Staff in Regulation and Licensing Branch supports the Trespass Towing Advisory Board.

The Utilities Branch ensures fair and reasonable utility services are accomplished for residents of the county through the work of the Utility Analysts.

Print Services provides comprehensive printing, duplicating, and binding needs for all county agencies. Using state-of-the-art digital technology, Print Services provides high quality and quick turn-around on electronic and offset printing, high speed duplicating, and pre-press and bindery for final printed product. Print Services helps county agencies determine the most efficient and cost effective way to produce printed materials.

Mail Services provides comprehensive mail support to all county agencies. Mail Services collects, processes and distributes incoming United States Postal Service mail as well as county inter-agency mail, and processes all outgoing mail. Mail Services handles more than 25 million pieces of mail a year. The largest mailing (790,000 pieces) is the yearly Real Estate and Personal Property Tax billing notices. Mail Services helps county agencies determine the most efficient and cost effective way of mailing materials.

The Fairfax County Gift Shop sells commemorative items such as embossed shirts, tote bags, and hats. Gift Shop items can be purchased at the Maps and Publications Center of the Fairfax County Government Center.

The Fairfax County Gift Shop sells commemorative items such as embossed shirts, tote bags, and hats. All items are for sale at the Fairfax County Government Center Maps and Publications Center.

The Board of Supervisors appoints Fairfax County citizens to the Consumer Protection Commission and the Tenant-Landlord Commission to work with county staff on key consumer issues.