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What to Expect After You Submit Your Online Application

If you submit your application Mondays - Fridays, from 8 a.m. to 4:30 p.m., a Fairfax County Department of Family Services case worker will call you the same day that your application is received to review it with you.

If your application is received near the end of our business day, over the weekend, a holiday or after business hours, we will call you the next working day.

If we cannot get you on the phone the first time we try, we will leave a message and call back a second time the same day. After two attempts, we will leave a message with your next telephone appointment time, and a telephone number for you to call us if you need to reschedule this appointment.

If we cannot contact you the day of your appointment, and you haven't contacted us to reschedule, we will send a letter asking you to contact us to reschedule your interview. If we don't hear back from you, your application will be denied thirty days from the date it was submitted.

NOTE: It would help us process your case and deliver benefits to you faster (if found eligible for services), if on the day of the interview you have the following information readily available:

Proof of the identity of the applicant (for example, a driver’s license, a government issued i.d.)
Proof of where you live (for example, any of the following documents showing your current address: driver’s license, utility bill, lease agreement, etc.
Pay stubs for every working member of your household for the month before the month of application (if typical of future earnings)
If pay stubs are not available, the telephone number of your employer(s) so that we may contact him/her to verify your income
Verification of child support payments and/or any other income such as Social Security, pensions, workmen’s compensation, unemployment benefits
Medical insurance cards (if applying for Medicaid)

You may scan and email this information to us. Our email is: dfsmycase@fairfaxcounty.gov. Whenever possible, include your Application Tracking number (the number that starts with the letter "T") with your verifications.

The above information is typically all we need to process most types of applications. However, if additional information is needed, the case worker will let you know what it is and by when you need to provide it to us.

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