What to Expect After You Submit Your Online Application

After you submit your application for SNAP or TANF, a Fairfax County Department of Family Services case worker will call as soon as possible to review it with you. For Medicaid applications, a worker will call you only if we need additional information.

If we cannot get you on the phone to discuss your SNAP or TANF application the first time we try, we will leave a message and call back a second time the same day. After two attempts, we will send you a letter to call us back by a certain date and time range.

If you do not call by the time listed on your letter, we will send a letter again asking you to contact us to conduct your interview. If we don't hear back from you, your application will be denied thirty days from the date it was submitted.

NOTE: It would help us process your case and deliver benefits to you faster (if found eligible for services), if on the day of the interview you have the following information readily available:

  • Proof of the identity of the applicant (for example, a driver's license or a government issued ID)
  • Proof of where you live (for example, any of the following documents showing your current address: driver's license, utility bill, lease agreement
  • Pay stubs for every working member of your household for the month before the month of application (if typical of future earnings)
  • If pay stubs are not available, the telephone number of your employer(s) so that we may contact him/her to verify your income
  • Verification of child support payments and/or any other income such as Social Security, pensions, workmen's compensation, unemployment benefits
  • Medical insurance cards (if applying for Medicaid)

You may scan and email this information to us. Our email is:mycase@fairfaxcounty.gov. Whenever possible, include your Application Tracking number (the number that starts with the letter "T") with your verifications.

The above information is typically all we need to process most types of applications. However, if additional information is needed, the case worker will let you know what it is and by when you need to provide it to us.


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Fairfax County Department of Family Services
[ 12011 Government Center Parkway, Fairfax, VA 22035 ]
[ 703-324-7500 ]

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