Transportation Guide to Northern Virginia for People with Disabilities


ADA Paratransit

MetroAccess

An ADA paratransit service that provides door-to-door service.

Eligibility: A disability that prevents a person from accessing or using public transportation.

Trip purpose: No restrictions.

Area served: Locations inFairfax, Arlington, Prince George’s, and Montgomery counties; the District; and the cities of Fairfax, Falls Church, and Alexandria that are located within ¾ mile from a bus or Metrorail line.

How to use: Reserve at least 24 hours in advance by calling 301-562-5360, TTY 301-588-7535.

Cost: Fare is calculated by doubling the fastest comparable route fare on bus and/or Metrorail.

How to apply: For an application, call MetroAccess at 202-962-2700, TTY 202-962-2033 or go to www.wmata.com/accessibility/ to download an application.

 


Paratransit

Fastran Critical Medical Care

Transportation to life-sustaining medical treatment, including dialysis, cancer treatment, or rehabilitative services.

Eligibility: Fairfax Countyresidents whoneed life-sustaining, ongoing medical treatment.

Trip purpose: Critical medical care appointments.

Area served: Locations in Fairfax County and Arlington County and the city of Alexandria.

How to use: Make a reservation at least 24 hours in advance by calling 703-222-9764, ext. 2, TTY 703-324-7079.

Cost/discount: Based on income.

How to apply: Request an application by calling 703-222-9764, ext. 3 or download an application at www.fairfaxcounty.gov/rec/fastran/ and submit as instructed.

Logisticare

Nonemergency transportation to the nearest Medicaid provider.

Eligibility: Medicaid recipients who are not participating in an HMO and have no other transportation options.

Prerequisites: Medicaid-approved treatment.

Trip purpose: Medical appointment approved by Medicaid.

Area served: Northern Virginia.

How to use: Call 866-386-8331 at least 48 hours in advance.

Cost: Free.

 


Subsidized Taxi Programs

City Wheels

Subsidized taxi service for City of Fairfax residents with disabilities who are unable to use CUE Bus.

Eligibility: City of Fairfax residents with disabilities who are unable to use CUE Bus.

Trip purpose: No restrictions.

Area served: Locations within City of Fairfax limits and to the Vienna/Fairfax-GMU Metrorail station, George Mason University, and Fair Oaks Hospital.

How to use: Contact participating taxi companies for reservations.

Cost/discount: Depends on length of trip.

How to apply: Call 703-385-7859 to request an application.

Dial-A-Ride

Subsidized taxi program for Fairfax County residents who are income eligible.

Eligibility: Fairfax County residentswho meet income guidelines of 225% of the U.S. Federal Poverty Guidelines.

Trip purpose: No restrictions.

Area served: Anywhere within the participating taxi companies’ service areas.

How to use: Contact participating taxi companies for reservations.

Cost: Depends on length of trip.

How to apply: Request an application by calling 703-222-9764 or download an application at www.fairfaxcounty.gov/ncs/dar.htm and submit as instructed.

Fare Wheels

Subsidized taxi program that provides $40 per month in taxi coupons.

Eligibility: Residents of the City of Falls Church who are at least 62 years old or have disabilities. Annual income cannot exceed $37,000.

Trip purpose: No restrictions.

Area served: Anywhere within the taxi companies’ service areas.

How to use: Contact participating taxi companies for reservations.

Cost/discount: Varies depending on trip.

How to apply: Call the City of Falls Church Housing and Human Services at 703-248-5005 to request an application.

Seniors-on-the-Go!

Subsidized taxi program to purchase taxi coupon booklets worth $33 at a cost of $20.

Eligibility: Must be at least 65, a resident of Fairfax County or the City of Fairfax, and have an income of less than $40,000 for an individual and $50,000 for a couple.

Trip purpose: No restrictions.

Area served: Anywhere within the taxi companies’ service areas.

How to use: Call one of the registered taxi companies to make a reservation.

Cost/discount: Varies by distance.  

How to apply: Download an application at www.fairfaxcounty.gov/ncs/seniors.htm and submit as instructed or request an application by calling 703-877-5800.

TaxiAccess

Subsidized taxi program forMetroAccess users to purchase taxi coupon booklets worth $33 at a cost of $10. 

Eligibility: Must be a resident of Fairfax County and be a MetroAccess user.

Trip purpose: No restrictions.

Area served: Anywhere within the taxi companies’ service area.

How to use: Call one of the registered taxi companies to make a reservation.

Cost/discount: Varies by distance.  

How to apply: Download an application at www.fairfaxcounty.gov/ncs/taxiaccess.htm  and submit as instructed or request an application by calling 703-877-5800.


Fare Discounts

Metro Disability ID Card

Reduced fare on all Metrorail and Metrobus services and local bus systems.

Eligibility: People with disabilities.

Trip purpose: No restrictions.

Area served: All routes on Metrorail , Metrobus, and local bus systems.

How to use: Show the bus operator or station manager your Metro Disability ID card or Reduced Fare SmarTrip card.

Cost/discount: Discount of 50% of regular (rush hour) fare.

How to apply: Call Metro’s Transit Accessibility Center at 202-962-2700,  TTY 202-962-2033 for the application. 

Metro Reduced Fare Program for Seniors

Reduced fare on all Metrorail and Metrobus services and local bus systems.

Eligibility: People ages 65 and over.

Trip purpose: No restrictions.

Area served: All routes on Metrorail , Metrobus, and local bus systems.

How to use: Show the bus operator or station manager a valid government-issued photo ID that includes your date of birth and address or a Medicare card.  Senior SmarTrip cards may be purchased at the Metro Center sales office, Metro Pentagon Sales Office, and Commuter Stores.

Cost/discount: Discount of 50% of regular (rush hour) fare.

How to apply: Call Metro’s Transit Accessibility Center at 202-962-2700,  TTY 202-962-2033 for the application.

 


Travel Training

ECNV Travel Training

Program teaches people with disabilities and older adults to travel safely and independently using public transportation in the Washington metropolitan area.

Eligibility: Older adults and people with disabilities.

Trip purpose: Through the multi-day program, you will learn a variety of travel skills that will enable you to ride your local transportation independently.

Area served: Northern Virginia.

How to use: Call 703-525-3268, TTY 703-525-3553 to sign up.

Cost: Free.

Fairfax County Mobile Accessible Travel Training

Program offers travel training orientation seminars to older adults in a group setting.

Eligibility: Older adults who want to learn how to use Fairfax Connector to get around.

Trip purpose: Learning how to travel in the community using Fairfax Connector.

Area served: Fairfax County.

How to use: Contact 703-877-5800 to set up an appointment.

Cost: Free.

Metro Systems Orientation Sessions

Teaches people with disabilities and older adults to travel safely and independently using public transportation in the Washington metropolitan area.

Eligibility: Older adults and people with disabilities.

Trip purpose: Customers will learn how to travel safely and independently using public transportation in the Washington metropolitan area.

Area served: Washington metropolitan area.

How to use: Call 202-962-1100, TTY 202-962-2033 to sign up.

Cost: Free.

Public Transit

CUE Bus

Bus service in City of Fairfax that serves George Mason University and other locations within the City of Fairfax, as well as service to the Vienna/Fairfax-GMU Metrorail Station.

How to use: Look up routes and schedules at www.fairfaxva.gov/visitors/cue-bus-system or call 703-385-7859.

Cost: People over 65 or people with disabilities pay half the regularly-priced fare.

Fairfax Connector

Bus system that serves Fairfax County, including the Dulles Corridor and the Reston Internal Bus System (RIBS).

How to use: Look up routes and schedules at www.fairfaxcounty.gov/connector/routes or call 703-339-7200, TTY 703-339-1608.  

Cost: People over 65 or people with disabilities pay half the regularly-priced fare.

Metrobus

Bus system that serves the Washington metropolitan area.

How to use: Look up routes and schedules at www.wmata.com/bus or call 202-637-7000. 

Cost: People over 65 or people with disabilities pay half the regularly-priced fare.

Metrorail

Rail system that serves the Washington metropolitan area.

How to use: Look up routes and schedules at www.wmata.com/rail or call 202-637-7000.    

Cost: People over 65 or people with disabilities pay half the regularly-priced fare.

Virginia Railway Express

Commuter rail service that runs from Northern Virginia to Washington, DC.

Area served: Washington metropolitan area.

How to use: Look up routes and schedules at www.vre.org or call 703-684-1001.

Cost: People over 65 or people with disabilities pay half the regularly-priced fare.


Volunteer Transportation

In addition to what is listed below, there are some community-based nonprofits that provide volunteer transportation, but require a referral from a county agency. Call Coordinated Services Planning at 703-222-0880 for more information.


Accessible Taxis

Fairfax Red Top Cab
703-333-3333   |   www.fairfaxredtopcab.com

Falls Church Yellow Cab
703-534-1111 |  www.yellowcaboffairfax.com

Springfield Yellow Cab

703-451-2255 |  www.springfieldyellowcabs.com/

White Top Cab

703-644-4500 |  www.whitetopcab.com

 


Car Sharing

Zipcar
866-494-7227   |   www.zipcar.com

Allows members to use cars throughout the Washington, DC area by the hour or day. Zipcar requires 24 hours’ notice from the start time of the reservation in order to reserve a hand-control equipped vehicle. 


Airports

Baltimore Washington International Airport (BWI)
301-261-1000; TTY 410-859-7227
www.bwiairport.com/en/service/disability

All shuttle buses are wheelchair accessible. Accessibility features in the airport include wheelchairs, pet relief areas for service animals, accessible parking, and services for people who are deaf or blind.

Ronald Reagan Washington National Airport
703-417-8000  www.metwashairports.com/national/index.htm 

Courtesy van service to parking lots is available. Airport accessibility services include pet relief areas for service animals, accessible parking, and TTY phones.

Washington Dulles International Airport
703-572-2700   www.metwashairports.com/dulles  

Airport accessibility services include pet relief areas for service animals, accessible parking, and TTY phones. 

Washington Flyer Airport Express
800-235-9372   |   www.washfly.com

Operates lift-equipped buses that link Ronald Reagan Washington National Airport with Washington Dulles International Airport, connects Dulles with the Metrorail system, and provides transportation to downtown, stopping several times each hour at city hotels.


Transportation Resources

Commuter Connections
800-745-7433   |   www.mwcog.org/commuter2 

Provides information on ridesharing services, public transit, and park and ride lots. The Guaranteed Ride Home Program is offered for those who rideshare or commute using public transportation.

JCA Connect-A-Ride
703-323-6494, TTY 301-881-5263 |   www.accessjca.org/  

Provides free information about transportation options for adults ages 50 years and older.  Public, private, and volunteer transportation services are matched with the needs of individual callers.

Reach A Ride                                                           

855-732-2427   |   www.reacharide.com

Provides transportation options for individuals with special transportation needs.

 


Advisory Groups

These local advisory committees advocate for accessible transportation. The meetings are public and anyone may attend.

Fairfax Area Mobility and Transportation Committee        

703-324-5421, TTY 703-449-1186                                                                                  

Works on transportation and mobility issues for individuals with disabilities and older adults.

Metro’s Accessibility Advisory Committee

202-962-1100     www.wmata.com/accessibility/advocacy_policy

Addresses the needs of older adults and persons with disabilities. Their efforts have resulted in numerous service upgrades.

 


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