Long-Term Care Ombudsman Program - General Information
What type of information is available
about long-term care providers?
The Long-Term Care Ombudsman assists the consumer in making an informed decision about long-term care providers (nursing facilities, assisted living facilities, adult day programs and home care agencies) by offering information regarding providers' available services; the Long-Term Care Ombudsman complaint track record; Virginia Department of Health Licensure Inspection Survey Reports; checklists of typical questions concerning placement; and what to expect from the admissions process. The Long-Term Care Ombudsman Program is not a licensing/regulatory agency, but may work together with a licensing/regulatory agency.
We can assist in resolving complaints through negotiation or investigation.
We can assist you in exercising your rights.
We can provide information about nursing facilities, assisted living facilities, home care agencies, and residents' rights.
We advocate for persons receiving care in their
homes, or in nursing facilities and assisted living facilities.
The Northern Virginia Long-Term Care Ombudsman Program receives
funding through the jurisdictions of Alexandria, Arlington,
Fairfax, and Loudoun. As of July 1, 2013, for facilities in
the Prince William jurisdiction, please call 703-792-7662. Anyone
can call our program regardless of where they live, whether in another
state or another country, for information on long-term
For further information about services for older adults, contact your local Area Agency on Aging (AAA):