How Can We Help?

We assist people searching for long-term care services as well as those receiving them

1.  For individuals/families searching for a nursing facility or an assisted living facility:

  • Information about facilities and services available;
  • Ombudsman Program record of complaints;
  • Virginia Department of Health license inspection report;
  • Questions to ask and features to look for during the search.

2.  For individuals receiving care in a nursing facility or assisted living facility:

  • Telephone counseling about how to best handle a concern;
  • Negotiation to resolve a dispute;
  • Formal complaint investigation aimed at achieving a resolution;
  • Visits and/or assistance from a volunteer ombudsman, if available.


A Few Details About Complaint Investigation Procedures

  • Anonymous complaints are accepted.
  • A signed waiver of right to confidentiality is required in cases where names will be used.
  • Complaint investigation written reports are kept confidential and are not subject to the Freedom of Information Act.
  • We will address the complaints of just one resident or problems affecting numerous residents.
  • We will address a wide variety of complaint issues, unlike Adult Protective Services, whose primary focus is abuse, neglect, or exploitation; and for one specific individual only.


Education and Technical Assistance Services

  • Ombudsman are available to make presentations to community groups, to resident councils and family councils, and to conduct in-services for the staff of facilities. Frequently requested topics include residents' rights, dignity and respect, effective communication techniques, and the Ombudsman Program's services.
  • Providers are welcome to call the program staff for confidential consultation regarding residents' rights concerns/issues.


Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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