How Can We Help?

We Assist People Searching for Long-Term Care Services As Well As Those Receiving Them

  1. For individuals/families searching for a nursing facility or an assisted living facility:

    • Information about facilities and services available;
    • Virginia Department of Health license inspection report;
    • Questions to ask and features to look for during the search.

  2. For individuals receiving care in a nursing facility or assisted living facility:

    • Telephone counseling about how to best handle a concern;
    • Negotiation to resolve a dispute;
    • Formal complaint investigation aimed at achieving a resolution;
    • Visits and/or assistance from a volunteer ombudsman, if available.

  3. In order to meet consumers' needs, the Northern Virginia Long-Term Care Ombudsman Program staff will be providing information to people that call our intake line during regular business hours. Our intake line is 703-324-5861, TTY 711, and the hours for the Ombudsman Program are Monday through Friday from 8 a.m.–4:30 p.m.


A Few Details About Complaint Investigation Procedures

  • Anonymous complaints are accepted.
  • A signed waiver of right to confidentiality is required in cases where names will be used.
  • Complaint investigation written reports are kept confidential and are not subject to the Freedom of Information Act.
  • We will address the complaints of just one resident or problems affecting numerous residents.
  • We will address a wide variety of complaint issues, unlike Adult Protective Services, whose primary focus is abuse, neglect, or exploitation; and for one specific individual only.


Education and Technical Assistance Services

  • Ombudsman are available to make presentations to community groups, to resident councils and family councils, and to conduct in-services for the staff of facilities. Frequently requested topics include residents' rights, dignity and respect, effective communication techniques, and the Ombudsman Program's services.
  • Providers are welcome to call the program staff for confidential consultation regarding residents' rights concerns/issues.


 Northern Virginia
Long-Term Care
Ombudsman Program

12011 Government Center Parkway
Suite 708

Fairfax, VA 22035 

 Intake Line: 703-324-5861
 To request reasonable accommodations,
call TTY 711 or 703-449-1186;
Fax 703-653-1796

8 a.m. to 4:30 p.m.

E-mail: NVLTCOP@FairfaxCounty.Gov


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Northern Virginia Long-Term Care

Ombudsman Program E-newsletter












Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
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