What is a Long-Term Care Ombudsman?

A Long-Term Care Ombudsman:

  • Advocates for improving the quality of life for persons receiving long-term care services.

  • Resolves complaints against long-term care providers through counseling, negotiation and investigation .

  • Provides information about long-term care providers to help consumers make an informed decision.

  • Educates the community about long-term care issues.

  • Visits residents of long-term care facilities on a weekly basis through our volunteer program.

  • Trains long-term care staff.

  • Consults with providers.

    The Long-Term Care Ombudsman Program is not a licensing/regulatory agency, but may work together with a licensing/regulatory agency. 


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