Northern VA Long-Term Care Ombudsman Program

Advocating for Excellence in Long-Term Care

Our Mission

To advocate for the highest quality of life and care for persons receiving long-term care services.

What is an Ombudsman?

An Ombudsman:

  • Advocates for improving quality of care and quality of life
  • Resolves complaints through counseling, negotiation and investigation
  • Provides one-to-one consultation
  • Provides information to help consumers make an informed choice
  • Educates the community about long-term care issues
  • Trains and supervises volunteers who regularly visit facilities and advocate for residents
  • Provides consultation to long-term care professionals
  • Trains long-term care staff

What type of information is available about long-term care providers?

The Ombudsman assists the consumer in making an informed decision about long-term care providers (nursing facilities, assisted living facilities, adult day programs and home care organizations) by offering:

  • Tips for choosing a long-term care facility.
  • Information about the admissions process.
  • Providers’ available services and complaint track record.
  • Virginia Department of Health Office of Licensure and Certification.

Resident’s Bill of Rights

You have the right to:

  • Be informed of your rights, rules and regulations governing your care, conduct and responsibilities.
  • Be informed of available services and related charges.
  • Participate in planning your care and treatment.
  • Be informed of reasons for transfer or discharge and be given reasonable advance notice.
  • Voice grievances and recommend changes in policy.
  • Manage your personal financial affairs.
  • Be free from mental and physical abuse and from unauthorized chemical and physical restraints.
  • Confidential treatment of your personal and medical records and approval or refusal of their release.
  • Be treated with recognition of dignity, individuality and privacy.
  • Not perform services for the facility without your consent.
  • Have private communication with persons of your choice and to send and receive unopened mail.
  • Participate in social, religious and community activities.
  • Maintain and use personal clothing and possessions as space permits.
  • Have privacy for visits with your spouse, family and friends.
  • Have information on the rights and responsibilities of residents posted in a visible place.

Ombudsman services are FREE and confidential

Funding for this program is provided primarily by the Area Agencies on Aging (AAA) in the City of Alexandria and the Counties of Arlington, Fairfax, Loudon and Prince William.

For further information on aging issues and concerns, contact your local Area Agency on Aging. TTY 711 for all numbers.










Northern Virginia Long-Term Ombudsman Program

12011 Government Center Parkway
Suite 708
Fairfax, VA 22035-1104
TTY 703-449-1186
Fax 703-653-1796

Visit our Web site at

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Fairfax County Department of Family Services
[ 12011 Government Center Parkway, Fairfax, VA 22035 ]
[ 703-324-7500 ]

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