FAQS: Code Violations and Consumer Protection

Where do I call if I have concerns regarding construction activity at my own home or other properties?

Complaints about construction problems at your home, construction activities at other properties or unpermitted construction can be filed with the Department of Code Compliance by calling 703-324-1300, TTY 711. Due to code limitations in the Virginia Uniform Statewide Building Code, complaints regarding construction activity more than two years old cannot be accepted.

Where do I call if I determined that I have contracted with an unlicensed contractor?

Complaints regarding possible unlicensed contractor activity can be filed with the Department of Code Compliance by calling 703-324-1300, TTY 711. Complaints can also be filed with the Virginia State Department of Professional and Occupational Regulation by calling 804-367-8500, TTY 711.

What do I do if a contractor has failed to complete a job and I want to get my money back?
  • Whether or not a contractor is licensed, you may wish to obtain private legal counsel to pursue the appropriate civil action.
  • In addition, you may wish to contact the Financial Crimes Section of the Fairfax County Police Department at 703-246-7800, TTY 711 if money was taken and no work performed.
  • For construction, maintenance or repair activity that does not require permits, call the Fairfax County Department of Cable Communications and Consumer Protection at 703-324-5900, TTY 711.
  • If the contractor is licensed, call the Virginia Board of Contractors of the Department of Professional and Occupational Regulation at

    804-367-8500, TTY 711, to determine if you are eligible to receive compensation from the State Contractor Recovery Fund.

Where can I go online to register a complaint?

Go to our complaints page to register various types of complaints.

More Questions?

Please contact Code Enforcement via e-mail or by telephone at 703-324-1937, TTY 711.

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