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FAQS: Code Violations and Consumer Protection

Where do I call if I have concerns regarding construction activity at my own home or other properties?

Where do I call if I determined that I have contracted with an unlicensed contractor?

What do I do if a contractor has failed to complete a job and I want to get my money back?

Where can I go online to register a complaint?


 

Where do I call if I have concerns regarding construction activity at my own home or other properties?
Complaints about construction problems at one's own home or other properties and issues concerning unpermitted construction can be filed with the Code Enforcement Division by calling 703-324-1937, TTY 711. Due to code limitations in the Virginia Uniform Statewide Building Code, complaints regarding construction activity more than two years old will not be accepted.
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Where do I call if I determined that I have contracted with an unlicensed contractor?
Complaints regarding possible unlicensed contractor activity can be filed with the Code Enforcement Division of the Department of Public Works and Environmental Services by calling 703-324-1937, TTY 711. Complaints can also be filed with the Virginia State Department of Professional and Occupational Regulation by calling 804-367-8500, TTY 711.
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What do I do if a contractor has failed to complete a job and I want to get my money back?

  • Whether or not a contractor is licensed, you may wish to obtain private legal counsel to pursue the appropriate civil action.
  • In addition, you may wish to contact the Financial Crimes Section of the Fairfax County Police Department at 703-246-7800, TTY 711 if money was taken and no work performed.
  • For construction, maintenance, or repair activity that does not require permits call the Fairfax County Department of Cable Communications and Consumer Protection at 703-324-5900, TTY 711.
  • If the contractor is licensed, call the Virginia Board of Contractors of the Department of Professional and Occupational Regulation to determine if you are eligible to receive compensation from the State Contractor Recovery Fund.

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Where can I go online to register a complaint?
Go to our complaints page to register a complaint regarding various issues.
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