- For life threatening flooding emergencies, dial 911.
- For all sanitary sewer emergencies and after-hours storm drainage emergencies, call the 24-hour Trouble Response Center at 703-323-1211 or 703-239-8444, TTY 711.
- For storm drainage emergencies during regular business hours (Monday - Friday, 7:30 a.m. - 4:00 p.m.), call the Maintenance & Stormwater Management Division at 703-877-2800, TTY 711.
Sanitary sewers collect
sewage and pipe it to a treatment facility. It is a system accessible
through manholes, many of which say "Fairfax County Sanitary
Sewer." If flooding is due to a backup from a floor drain in your
home, especially if there is a sewage smell, it most likely involves a
sanitary sewer. The storm
drainage system is designed to collect rain water. Unlike the
closed sanitary pipe system, it is an open system consisting of pipes,
manholes, ditches, curb inlets, yard inlets, swales, outfalls, etc. A
storm drain manhole often will say "Storm" or
If the flooding involves a road, call the Virginia Department of
Transportation at 703-383-8368, TTY 711. If it involves a
house, other building or property, contact the Maintenance &
Stormwater Management Division for assistance at 703-877-2800, TTY
711 or by using the Storm
Drainage Flooding Report Form. Also see Storm Drainage and Stormwater
Facilities or Floodplains for more
Call the 24-Hour Trouble
Response Center for assistance at 703-323-1211 or
703-239-8444, TTY 711.
Flood insurance can be obtained through the Federal Emergency Management
Agency (FEMA) at 1-800-427-4661, TTY 711. Also see the flood information web
page or contact the Stormwater Planning Division
at 703-324-5500, TTY 711.