What does the vacuum leaf collection service cost?
How do I know what area I am in?
What is the purpose of posting dates on the sign?
Why can't you give me the exact date(s) when you will collect my leaves?
What happens if I haven't finished raking my leaves by the time the vacuum truck arrives?
Why can't the truck be sent back to collect my leaves?
I need more information. Is there someone I can call?
What does the vacuum leaf collection service cost?
The cost of the service is based on the assessed individual property value, and billed as a separate item on the real estate tax bill.
How do I know what area I am in?
Refer to the leaf collection brochure recently mailed to you. Look for yellow signs in your neighborhood. These signs are posted several days prior to the start of collection and list the estimated timeframe we will be in your area. Signs also list the corresponding area. (Note: The area designation will be a number between 1 and 9 or the letter "M".) You may also look up your street address on the list provided.
The poster in my neighborhood says November 8. Does that mean that collection crews will pick up leaves at my home on that exact date?
No. That means that you should have your leaves raked or blown to the curb no later than November 8.
What is the purpose of posting dates on the sign?
This is done so that you will have sufficient notice in order to rake/blow your leaves to the curb.
Why can't you give me the exact date(s) when you will collect my leaves?
It is very difficult to predict when the heaviest fall of leaves will occur. In addition to weather, various operational issues (e.g., equipment problems) can affect the collection schedule. As a result, we are not able to provide you with fixed dates.
What happens if I haven't finished raking my leaves by the time the vacuum truck arrives?
You will have to wait until the next collection round in your neighborhood. This could be a couple of weeks later. Look for posted signs with new dates.
Why can't the truck be sent back to collect my leaves?
This would put us behind schedule and cause problems in other neighborhoods. Furthermore, such a practice is not cost efficient.
I need more information. Is there someone I can call?
Yes, call us! Our customer service representatives at 703-802-3322 , TTY 711, are available to assist you Monday - Friday, 7:30 a.m. - 4:30 p.m.