Utility Companies Serving Fairfax County

Before You Dig: Call Miss Utility to locate utility lines. Dial 811 or 1-800-552-7001.

Electric

Most residents are served by Dominion Virginia Power. Residents in portions of Centreville and Clifton may receive electric service from the Northern Virginia Electric Cooperative.

Dominion Virginia Power
- Customer Service: 1-866-366-4357, TTY 1-800-291-7745 (Mon. – Fri. 7 a.m. to 7 p.m. and Sat. 9 a.m. to 1 p.m.)
- Emergencies and Outages: 1-866-366-4357
Northern Virginia Electric Cooperative (NOVEC)
- Customer Service: 703-335-0500 or 1-888-335-0500, TTY 711 (Mon. – Fri. 7 a.m. to 7 p.m.)
- Emergencies and Outages: 703-335-0500 or 1-888-335-0500, TTY 711

In addition to providing residential and commercial service, Dominion Virginia and NOVEC maintain streetlights in the county.

Natural Gas

Most residents are served by Washington Gas. Residents in portions of Chantilly and Herndon may receive natural gas service from Columbia Gas of Virginia.

Washington Gas
- Customer Service: 703-750-1000, TTY 711 (Mon. – Fri. 8 a.m. to 9 p.m. and Sat. 8 a.m. to 4:30 p.m.)
- Emergencies and Natural Gas Odor: Call 911 and 703-750-1400 or 1-800-752-7520.
Columbia Gas of Virginia
- Customer Service: 1-800-543-8911, TTY 711 (Mon. – Fri. 7 a.m. to 5:30 p.m.)
- Emergencies and Natural Gas Odor: 1-800-544-5606 or 1-800-543-8911

Water

Although most public water service in Fairfax County is provided by the Fairfax Water, some areas of the county have water service provided by other jurisdictions.

Fairfax Water
- Customer Service: 703-698-5800, TTY 711 (Mon. – Fri. 8 a.m. to 6 p.m.)
- Emergencies: 703-698-5613
City of Fairfax
- Customer Service: 703-385-7915, TTY 711 (Mon. – Fri. 8:30 a.m. to 5 p.m.)
- Emergencies: 703-385-7924
City of Falls Church
- Customer Service: 703-248-5071, TTY 711 (Mon. – Fri. 8 a.m. to 5 p.m.)
- Emergencies: 703-248-5044
Town of Herndon
- Customer Service: 703-435-6814, TTY 711 (Mon. – Fri. 8 a.m. to 5 p.m.)
- Emergencies: 703-435-6846
Town of Vienna
- Customer Service: 703-255-6385, TTY 711 (Mon. – Fri. 8 a.m. to 4:30 p.m.)
- Emergencies: after hours - 703-255-6366

For information about private water wells, please contact the Fairfax County Health Department at 703-246-2201, TTY 711 (Mon. –- Fri. 8 a.m. to 4 p.m.).

Cable Television Service

There are three franchised cable service providers in Fairfax County. Comcast provides cable service in portions of the Reston area, while Cox provides cable service in all areas of the county other than the Reston area. Verizon is currently providing competitive cable service in many areas of the county and will provide service throughout the county by 2012.

Comcast
- Customer Service: 703-716-9701 or 1-800-COMCAST (1-800-266-2278), TTY 1-866-803-2403
- Technical Assistance: 703-716-9701
Cox of Northern Virginia
- Customer Service: 703-378-8422, TTY 703-378-3924 (24 hours)
- Technical Assistance: 703-378-8422 (24 hours)
Verizon
- Customer Service: 1-888-553-1555 (24 hours)
- Technical Assistance: 1-888-553-1555

Telephone

Contact information is provided for the most common providers of residential local telephone service in Fairfax County. A complete list of providers is available from the Virginia State Corporation Commission (SCC) Division of Communications at 1-800-552-7945 or TTY 1-804-371-9206 (Mon.– Fri. 8:15 a.m. - 5 p.m.).

Comcast
- Customer Service: 703-730-2225 or 1-800-COMCAST (1-800-266-2278), TTY 1-866-803-2403 (24 hours)
- Technical Assistance: 703-730-2225
Cox of Northern Virginia
- Customer Service: 703-378-8422, TTY 703-378-3924 (24 hours)
- Technical Assistance: 703-378-8422 (24 hours)
Verizon
- Customer Service: 703-954-6222 or 1-800-VERIZON (837-4966) (Mon. – Fri. 8 a.m. to 6 p.m.), TTY 1-800-974-6006 (Mon. – Fri. 8:30 a.m. to 5 p.m.)
- Technical Assistance: 1-800-VERIZON (837-4966)

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