Troubleshooting Affidavit Forms

If you believe there is a problem with any of the Affidavit forms, please attempt the following before reporting the problem to the Department of Planning and Zoning:

1. Be sure you are using Acrobat or Adobe Reader, version 5.0 or higher. If you have multiple versions of this software installed on your computer, an older version may be attempting to open the form in your browser. Try saving the file to your computer first. Next, start the correct version of Acrobat or Adobe Reader and open the file from within the Acrobat or Reader software by choosing File > Open from the menu.

2. If you have problems opening or saving the form in your browser window, save the file to your PC first. To do this, right-click the PDF document link with your mouse and choose "Save Target As" from the available options. Next, start Acrobat or Adobe Reader and open the saved file from within the Acrobat or Reader software by choosing File > Open from the menu.

3. Download the Affidavit PDF again. It is possible for a file to become corrupted during the download process. It is also possible that the file has been corrupted since its initial download, or that a problem was previously reported and resolved. When you download the document again, be sure you are opening the newly downloaded document. Saving the document with a new name may help to ensure you are not opening the original corrupted file.

4. If you are not able to type into a PDF form, be sure the "Select Text Tool" button is depressed and that you have clicked in a fill-in field with your mouse.

5. If you are not able to save your changes to the form, you may be using the Adobe Reader (see also #1 regarding multiple versions of Acrobat). Adobe Reader will allow you to fill in and print a PDF form but will not save changes. The full version of Acrobat is required to save your changes.

6. Some problems can be solved by installing updates for Acrobat or Adobe Reader. Check the Adobe Web site to see if there is an update available for your version.

7. Visit the Acrobat support page at the Adobe Web site for additional troubleshooting tips.

8. Ask for assistance from your IT staff or "PC expert," if applicable. Often there are factors internal to your organization's network that could cause problems. For example, an outdated or incompatible printer driver could be a cause of a form not printing or printing improperly.

If you have tried the troubleshooting suggestions above, and believe there is a problem with the form, please report the problem to dpzmail@fairfaxcounty.gov. Include as much detail as possible (including: form name, Acrobat version, browser type and version, etc.) Please do not include attachments. Suggestions for improvements are welcome, but will not receive a response.