Department of Systems Management for Human Services

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Department of Systems Management for Human Services
12011 Government Center Parkway
Suite 942
Fairfax, VA 22035
703-324-5638
TTY 703-803-7914
E-mail: wwwdsm@fairfaxcounty.gov

Systems Management for Human Services

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Announcements, Publications and Reports

Our Services

Coordinated Services Planning — connects residents to human services
Regional Community Development — brings citizens and providers together
Research Analysis and Project Services — provides cross-agency support
Resource Information Management Services — provides a database of human services available to the public

Our Vision

The Fairfax County Department of Systems Management for Human Services is committed to building upon the strengths of our diverse community. Our system wide and regional efforts are dedicated to integrating and ensuring access to needed services, streamlining business processes, developing measurable outcomes and leveraging existing resources by engaging the community, at both County-wide and neighborhood levels, in the process to improve the quality of life for all residents.

Our Role

Access: The Department of Systems Management seeks to ensure access to human services that build upon the strengths of individuals and communities. We do this by connecting residents with needed services, by building the community's capacity to provide services, by raising public awareness of available resources, and by strengthening public services to meet community needs.

Service Integration: The Department of Systems Management promotes service integration at all levels of service planning and delivery. In addition to coordinating individual residents' service plans across public and private agencies, the Department also supports strategic partnerships, process coordination, and operational collaboration among public and private service agencies.

Community Involvement: The Department of Systems Management is committed to promoting civic engagement for all members of the community. To ensure that all voices are heard in the planning and provision of human services, we seek to provide meaningful opportunities for involvement to residents, community based agencies, civic organizations, and interested citizens.

Who We Serve

Individual Clients: Systems Management works on behalf of clients by helping individuals and families handle emergency situations and by connecting them with appropriate human services in the public, private, or nonprofit sector.

The Community: Systems Management works at the regional and neighborhood level to promote community involvement and to strengthen the capacity, quality, and integration of community-based human service delivery systems. The Department actively builds and supports partnerships among the public, private, and nonprofit sectors.

The Human Services System: Systems Management works in partnership with and on behalf of the human services system as a whole by providing cross-system coordination and internal consulting services.

Who We Are & What We Do

Coordinated Services Planning

Coordinated Services Planning works at the client level to help individuals and families handle emergency situations by simplifying client access to appropriate human services. CSP staff is a link to all public and private human services available to Fairfax residents. Coordinators assess individual and family situations, over the telephone or in person, and develop an integrated service plan to connect residents with human services to meet their immediate needs. Coordinators also explore prevention and early intervention strategies with community-based organizations and other Fairfax County service providers to help clients achieve economic independence and social stability.

Regional Community Development

Regional Community Development staff coordinate with public, private and community based service providers to improve the quality, capacity, and integration of human services. Each region of the County is unique and the specific approaches reflect this diversity. Regional staff bring together citizens and providers, to learn about issues and programs and to collaborate on problem-solving through roundtables, forums, and workshops. Community partnerships between human service organizations, the schools, police, and resident associations in each region are developing exciting new approaches to building strong neighborhoods and healthy families.

Research, Analysis & Project Services

The Research, Analysis & Project Services Group provides cross-agency and system-wide support to promote access, service integration, and community involvement. Acting as internal consultants to the human service system, we provide assistance with strategic planning, project coordination, process improvement, performance management, and policy analysis. Our demographic and research services facilitate data-driven decision-making by Fairfax County agencies, boards, authorities and commissions.

Resource Information Management Services

Resource Information Management Services staff collect and maintain the information contained in the Human Services Resource Guide an internet-based database of public, non-profit, and some for-profit human services available to Fairfax County residents. The Human Services Resource Guide makes service and resource information available 24 hours a day, 7 days a week to County residents and service providers.