|
Coordinated
Services Planning
|
|
FY 1998 Statistics
|
|
Contact
Method
|
1st
Qtr FY98
|
2nd
Qtr FY98
|
3rd
Qtr FY98
|
4th
Qtr FY98
|
Year
End Total
FY98
|
|
Electronic
|
3
|
8
|
7
|
10
|
28
|
|
Fax
|
14
|
8
|
14
|
9
|
45
|
|
Mail
|
5
|
8
|
6
|
23
|
42
|
|
Phone
|
2330
|
3246
|
3869
|
3823
|
13268
|
|
TTY/TDD
|
1
|
20
|
12
|
23
|
56
|
|
Home Visit
|
6
|
10
|
2
|
4
|
22
|
|
Walk-In
|
31
|
914
|
129
|
120
|
1194
|
|
Other
|
107
|
199
|
187
|
180
|
673
|
|
TOTAL
|
2497
|
4413
|
4226
|
4192
|
15328
|
| |
|
|
|
|
|
|
Phone Stats
|
|
|
|
|
|
|
Calls Answered
|
**
|
10,967*
|
11,332*
|
12874
|
35173
|
|
Outbound Calls
|
**
|
**
|
13010
|
17315
|
30,325+
|
|
* May be under counted due to phone
report data problems
** Data not available
+ Undercounted due to unavailable data
|
| Contact Primary Topics |
|
Category
|
1st Quarter FY98
|
2nd Quarter FY98
|
3rd Quarter FY
98
|
4th Quarter FY
98
|
Grand
Total
FY 98
|
|
ABUSE/NEGLECT
|
|
|
|
|
|
|
Adult/Elder Abuse/Neglect
|
11
|
14
|
15
|
19
|
59
|
|
Child abuse/Neglect
|
8
|
9
|
15
|
20
|
52
|
|
Spouse Abuse
|
13
|
12
|
9
|
13
|
47
|
|
SUBTOTAL
|
32
|
35
|
39
|
52
|
158
|
| |
|
|
|
|
|
|
ADOPTION/
FOSTER CARE
|
|
|
|
|
|
|
Adoption
|
5
|
3
|
8
|
5
|
21
|
|
Foster Care
|
0
|
0
|
3
|
6
|
9
|
|
SUBTOTAL
|
5
|
3
|
11
|
11
|
30
|
| |
|
|
|
|
|
|
ANIMALS
|
|
|
|
|
|
|
Animals
|
1
|
4
|
4
|
7
|
16
|
|
SUBTOTAL
|
1
|
4
|
4
|
7
|
16
|
| |
|
|
|
|
|
|
BASIC IMMEDIATE
NEEDS
|
|
|
|
|
|
|
Emergency Food
|
463
|
649
|
585
|
451
|
2148
|
|
Clothing/Personal Items
|
54
|
94
|
78
|
78
|
304
|
|
Emergency Housing/Shelter
|
121
|
190
|
170
|
139
|
620
|
|
Infant/Children Equipment
|
24
|
36
|
43
|
26
|
129
|
|
Household Items
|
79
|
120
|
122
|
128
|
449
|
|
SUBTOTAL
|
741
|
1089
|
998
|
822
|
3650
|
| |
|
|
|
|
|
|
BUSINESS/
PROFESSIONAL
|
|
|
|
|
|
|
Business/Professional
|
4
|
11
|
10
|
7
|
32
|
|
Licensing
|
8
|
13
|
11
|
13
|
45
|
|
SUBTOTAL
|
12
|
24
|
21
|
20
|
77
|
| |
|
|
|
|
|
|
CASE
MANAGEMENT
|
|
|
|
|
|
|
Case Management
|
19
|
66
|
71
|
34
|
190
|
|
SUBTOTAL
|
19
|
66
|
71
|
34
|
190
|
| |
|
|
|
|
|
|
CONSUMER
|
|
|
|
|
|
|
Child Safety
|
0
|
0
|
3
|
4
|
7
|
|
Consumer Complaints
|
4
|
7
|
13
|
14
|
38
|
|
Consumer Education
|
10
|
5
|
9
|
7
|
31
|
|
Consumer Protection
|
5
|
4
|
11
|
8
|
28
|
|
Consumer Credit
|
8
|
11
|
9
|
16
|
44
|
|
Safety/Accident Prevention
|
1
|
1
|
2
|
1
|
5
|
|
SUBTOTAL
|
28
|
28
|
47
|
50
|
153
|
| |
|
|
|
|
|
|
DAY CARE,
CHILD ADULT
|
|
|
|
|
|
|
Adult Day Care
|
15
|
17
|
10
|
24
|
66
|
|
Child Care
|
40
|
58
|
100
|
83
|
281
|
|
Child Care Subsidy
|
9
|
12
|
21
|
18
|
60
|
|
SUBTOTAL
|
64
|
87
|
131
|
125
|
407
|
| |
|
|
|
|
|
|
DISABILITIES
|
|
|
|
|
|
|
Disability Information
|
16
|
19
|
28
|
31
|
94
|
|
Assistive Tech./Devices
|
10
|
60
|
62
|
71
|
203
|
|
Disability Support Groups
|
0
|
0
|
0
|
0
|
0
|
|
Mental Retardation
|
2
|
5
|
3
|
1
|
11
|
|
SUBTOTAL
|
28
|
84
|
93
|
103
|
308
|
| |
|
|
|
|
|
|
DONATIONS
|
|
|
|
|
|
|
Donations
|
44
|
185
|
71
|
82
|
382
|
|
SUBTOTAL
|
44
|
185
|
71
|
82
|
382
|
| |
|
|
|
|
|
|
EDUCATION
|
|
|
|
|
|
|
Adult Education/GED/CEUs
|
22
|
31
|
61
|
59
|
173
|
|
Education for Children
|
0
|
0
|
0
|
0
|
0
|
|
Parenting Education
|
3
|
5
|
8
|
9
|
25
|
|
Special Education
|
8
|
21
|
18
|
27
|
74
|
|
SUBTOTAL
|
33
|
57
|
87
|
95
|
272
|
| |
|
|
|
|
|
|
EMPLOYMENT
|
|
|
|
|
|
|
Job Search/Placement
|
64
|
80
|
112
|
130
|
386
|
|
Job Training
|
12
|
34
|
32
|
27
|
105
|
|
Unemployment Insurance
|
2
|
4
|
8
|
13
|
27
|
|
Job Safety
|
1
|
2
|
0
|
1
|
4
|
|
Other Labor Issues
|
5
|
5
|
11
|
8
|
29
|
|
Sheltered Employment
|
0
|
0
|
1
|
0
|
1
|
|
Day Support - Habilitative
|
1
|
0
|
2
|
1
|
4
|
|
Supported Employment
|
0
|
2
|
0
|
2
|
4
|
|
SUBTOTAL
|
85
|
127
|
166
|
182
|
560
|
| |
|
|
|
|
|
|
ENVIRONMENTAL PROTECTION
|
|
|
|
|
|
|
Environmental Protection
|
4
|
4
|
2
|
6
|
16
|
|
SUBTOTAL
|
4
|
4
|
2
|
6
|
16
|
| |
|
|
|
|
|
|
FINANCIAL ASSISTANCE
|
|
|
|
|
|
|
TANF/Asst. to Needy Fam.
|
15
|
10
|
22
|
34
|
81
|
|
Financial Aid, Ongoing
|
8
|
19
|
15
|
11
|
53
|
|
Burial Assistance
|
2
|
6
|
13
|
7
|
28
|
|
Car Repair Assistance
|
9
|
14
|
9
|
12
|
44
|
|
Other Utility Assistance
|
429
|
698
|
946
|
613
|
2686
|
|
Other Financial Aid
|
74
|
115
|
88
|
127
|
404
|
|
SUBTOTAL
|
537
|
862
|
1093
|
804
|
3296
|
| |
|
|
|
|
|
|
FOOD
|
|
|
|
|
|
|
Home-Delivered Meals
|
3
|
7
|
14
|
8
|
32
|
|
Food Stamps
|
39
|
88
|
72
|
81
|
280
|
|
Nutrition Supplements
|
3
|
1
|
1
|
0
|
5
|
|
WIC Food Program
|
9
|
6
|
18
|
15
|
48
|
|
SUBTOTAL
|
54
|
102
|
105
|
104
|
365
|
| |
|
|
|
|
|
|
GOVERNMENT
|
|
|
|
|
|
|
Immigration/Refugees
|
0
|
2
|
6
|
14
|
22
|
|
Taxes
|
7
|
16
|
34
|
17
|
74
|
|
City Government
|
29
|
61
|
61
|
56
|
207
|
|
County Government
|
97
|
129
|
250
|
245
|
721
|
|
State Government
|
23
|
16
|
28
|
28
|
95
|
|
Federal Government
|
11
|
13
|
16
|
8
|
48
|
|
Legislators
|
0
|
0
|
1
|
1
|
2
|
|
SUBTOTAL
|
167
|
237
|
396
|
369
|
1169
|
| |
|
|
|
|
|
|
HEALTH/MEDICAL
|
|
|
|
|
|
|
Medical/Helath Informa.
|
77
|
110
|
168
|
164
|
519
|
|
Medical Care/Treatment
|
63
|
67
|
102
|
139
|
371
|
|
Dental Care
|
99
|
154
|
231
|
301
|
785
|
|
Hospice care
|
0
|
3
|
2
|
2
|
7
|
|
Nursing home
|
9
|
7
|
18
|
11
|
45
|
|
STD, Sex Transmit Disease
|
1
|
8
|
8
|
3
|
20
|
|
AIDS/HIV
|
2
|
1
|
3
|
3
|
9
|
|
Medicaid
|
56
|
80
|
154
|
150
|
440
|
|
Medicare
|
8
|
11
|
13
|
13
|
45
|
|
Medication Payment Asst.
|
94
|
152
|
184
|
149
|
579
|
|
Other Med Financial Aid
|
48
|
59
|
45
|
101
|
253
|
|
Vital Statistics
|
0
|
0
|
12
|
19
|
31
|
|
Respite Services
|
2
|
1
|
5
|
1
|
9
|
|
International Travel Immunizations
|
2
|
6
|
7
|
6
|
21
|
|
SUBTOTAL
|
461
|
659
|
952
|
1062
|
3134
|
| |
|
|
|
|
|
|
HOLIDAY
ASSISTANCE
|
|
|
|
|
|
|
Holiday Assistance
|
15
|
1860
|
7
|
0
|
1882
|
|
SUBTOTAL
|
15
|
1860
|
7
|
0
|
1882
|
| |
|
|
|
|
|
|
HOME HEALTH
|
|
|
|
|
|
|
Home Nursing
|
19
|
29
|
25
|
26
|
99
|
|
Home Health Aide
|
40
|
73
|
98
|
73
|
284
|
|
Homemaker
|
10
|
20
|
13
|
12
|
55
|
|
Personal Care
|
49
|
69
|
104
|
61
|
283
|
|
Companion
|
13
|
35
|
35
|
43
|
126
|
