Coordinated Services Planning Statistics FY 1999- Fairfax County, Virginia

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Coordinated Services Planning
FY1999 Statistics
	1st Quarter FY99	2nd Quarter FY99	3rd Quarter FY99	4th Quarter FY99	FY99 Year- To-Date
Contact Method
Electronic	1	2	2	72	77
Fax	15	4	21	38	78
Mail	22	99	14	5,147	5,282
Phone	2387	5282	4,707	11	12,387
TTY/TDD	21	29	18	4	72
Home Visit	2	3	1	161	167
Walk-In	266	165	1,032	29	1,492
Other	131	72	68	0	271
TOTAL	2845	5656	5,863	5,462	19,826

Follow-Up Calls
Follow-up: New Need Identified	0	2	2	2	6
Follow-up: Survey sent	0	0	0	1	1
Follow-up: No response	1	3	5	0	9
Follow-up: No New Needs	18	27	54	88	187
TOTAL	19	32	61	91	203

Phone Statistics
Calls Answered	12620		13,416	12,231	51,294
Outbound Calls*	10975		14,769	13,420	56,378
TOTAL	23595	0	28,185	25,651	107,672
* Incomplete Data
Contact Primary Topics
Category	1st Quarter FY99	2nd Quarter FY99	3rd Quarter FY 99	4th Quarter FY 99	FY99 Year-To- Date
ABUSE/NEGLECT
Adult/Elder Abuse/Neglect	16	19	21	19	75
Child Abuse/Neglect	10	10	9	16	45
Spouse Abuse	11	6	11	13	41
	----------	----------	----------	----------	----------
Subtotal	37	35	41	48	161
Category As Percentage of Total	0.53%	0.57%	0.52%	0.78%	0.59%

ADOPTION/FOSTER CARE
Adoption	2	6	2	9	19
Foster Care	4	3	7	6	20
	----------	----------	----------	----------	----------
Subtotal	6	9	9	15	39
Category As Percentage of Total	0.09%	0.15%	0.11%	0.24%	0.14%

ANIMALS	7	3	1	2	13
	-----------	-----------	-----------	----------	----------
Subtotal	7	3	1	2	13
Category As Percentage of Total	0.10%	0.05%	0.01%	0.03%	0.05%

BASIC IMMEDIATE NEEDS
Emergency Food	514	520	424	384	1,842
Clothing/Personal Items	78	79	54	62	273
Emergency Housing/Shelter	152	116	439	527	1,234
Infant/Children Equipment	31	22	21	23	97
Household Items	138	97	143	101	479
	-----------	-----------	-----------	----------	----------
Subtotal	913	834	1,081	1,097	3,925
Category As Percentage of Total	13.17%	13.51%	13.78%	17.79%	14.47%

BUSINESS/PROFESSIONAL	2	5	7	2	16
Licensing	21	6	15	14	56
	-----------	-----------	-----------	----------	----------
Subtotal	23	11	22	16	72
Category As Percentage of Total	0.33%	0.18%	0.28%	0.26%	0.27%

CASE MANAGEMENT	10	15	14	19	58
	-----------	-----------	-----------	----------	----------
Subtotal	10	15	14	19	58
Category As Percentage of Total	0.14%	0.24%	0.18%	0.31%	0.21%

CONSUMER
Child Safety	2	3	1	2	8
Consumer Complaints	15	5	6	5	31
Consumer Education	7	5	6	10	28
Consumer Protection	10	2	5	2	19
Consumer Credit	14	15	13	9	51
Safety/Accident Prevention	0	0	0	2	2
	-----------	-----------	-----------	----------	----------
Subtotal	48	30	31	30	139
Category As Percentage of Total	0.69%	0.49%	0.40%	0.49%	0.515

DAY CARE, CHILD/ADULT
Adult Day Care	11	11	10	10	42
Child Care	102	61	91	64	318
Child Care Subsidy	18	21	30	25	94
	-----------	-----------	-----------	----------	----------
Subtotal	131	93	131	99	454
Category As Percentage of Total	1.89%	1.51%	1.67%	1.61%	1.67%

DISABILITIES
Disability Information	22	17	26	15	80
Assistive Tech./Devices	58	57	73	61	249
Disability Support Groups	0	1	7	2	10
Mental Retardation	5	2	0	1	8
	-----------	-----------	-----------	----------	----------
Subtotal	85	77	106	79	347
Category As Percentage of Total	1.23%	1.25%	1.35%	1.28%	1.28%

DONATIONS	77	120	61	71	329
	-----------	-----------	-----------	----------	----------
Subtotal	77	120	61	71	329
Category As Percentage of Total	1.11%	1.94%	0.78%	1.15%	1.21%

EDUCATION
Adult Education/GED/CEUs	59	41	54	39	193
Education for Children	0	7	10	11	28
Parenting Education	6	2	5	5	18
Special Education	22	9	10	3	44
	-----------	-----------	-----------	----------	----------
Subtotal	87	59	79	58	283
Category As Percentage of Total	1.26%	0.96%	1.01%	0.94%	1.04%

EMPLOYMENT
Job Search/Placement	87	73	78	105	343
Job Training	45	40	21	28	134
Unemployment Insurance	10	10	16	9	45
Job Safety	1	0	0	0	1
Other Labor Issues	4	6	8	6	24
Sheltered Employment	2	0	2	0	4
Day Support - Habilitative	0	1	1	2	4
Supported Employment	3	1	1	1	6
	-----------	-----------	-----------	----------	----------
Subtotal	152	131	127	151	561
Category As Percentage of Total	2.19%	2.12%	1.62%	2.45%	2.07%

ENVIRONMENTAL PROTECTION	5	2	1	3	11
	-----------	-----------	-----------	----------	----------
Subtotal	5	2	1	3	11
Category As Percentage of Total	0.07%	0.03%	0.01%	0.05%	0.04%

FINANCIAL ASSISTANCE
TANF, Asst. to Needy Fam.	18	20	38	37	113
Financial Aid, Ongoing	9	19	22	18	68
Burial Assistance	6	6	4	5	21
Car Repair Assistance	23	21	22	14	80
Other Utility Assistance	588	511	462	397	1,958
Other Financial Aid	152	102	102	106	462
	-----------	-----------	-----------	----------	----------
Subtotal	796	679	650	577	2,702
Category As Percentage of Total	11.48%	11.00%	8.29%	9.36%	9.96%

FOOD