NAEH Survey: Background

About the Survey

These surveys were developed by Kim Walker, capacity building associate at the National Alliance to End Homelessness, and Iain DeJong, managing partner at OrgCode, Inc. The surveys were developed as a tool to help communities get a better sense of the perceptions staff and consumers had about their homeless assistance system. Lincoln, Nebraska and Fairfax County, VA were chosen to be the pilot communities for these surveys, which are now being used in the Alliance’s HEARTH Academy Implementation Clinics.

In the case of Fairfax, names of programs and e-mail contacts for staff were provided by the Office to Prevent and End Homelessness (OPEH). Recipients responded either through SurveyMonkey links or in paper form between November 2010 and March 2011. Survey respondents were not required to complete the survey or answer every question. In addition, some questions could only be answered if applicable to the respondent’s personal experience. The survey was conducted and analyzed independently by Kim Walker at the National Alliance to End Homelessness.

  • 40 Community Leader Responses
    Most leader respondents were executives at non-profits/non-governmental organizations with more than 10 years of experience in the housing/homelessness sector.
  • 89 Direct Service Provider Responses
    Most direct service provider respondents said their work fell into the categories of case management, life skills training, and/or advocacy.
  • 29 Consumer Responses
    Most consumer respondents had been homeless for one-and-a half years or more in the last five years. Consumers were split when it came to whether or not they were in permanent housing; 14 were in permanent housing at the time of the survey, 15 were not.



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