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TextNAEH Survey: Successes
What We Are Doing Well
10-Year Plan
The 10-Year Plan had buy-in from leaders and direct service
providers, who indicated that they believed their colleagues also bought
in to the plan. Ninety-two percent of leaders believed progress has been
made in meeting the goals in the plan. Service providers knew there was a
plan and believed it could be aligned or was aligned with the HEARTH Act;
however, they were mostly neutral on if the goals in the plan were
entirely realistic. They were also mostly neutral (47.5%) on if the plan
had decreased “red tape” in the community. Service provides believed that
the plan has improved service options in the community. Sixty-nine
percent of consumers, however, could not say for sure if a plan to end
homelessness in Fairfax existed.
Staff Qualifications and Training
Most service provider staff felt knowledgeable on every skill or
intervention they were asked about in the survey, including diversion,
prevention, rapid re-housing, active listening, and motivational
interviewing. Seventy percent of consumers believed that they were served
by professional and competent staff or volunteers.
Provider Cooperation and Trust
Seventy-one percent of providers believed that referrals they made
to other organizations would lead to consumers getting the help they
needed, and 91% said their organization supported and participated in
joint meetings/case conferences with other service providers in the
community. Consumers saw the results of these efforts; 81% of them agreed
that providers worked together well.
Permanent Housing Focus
Most (67%) of consumers agreed that the services they received while
homeless were focused on getting them into permanent housing, and 56% of
leaders expressed their belief that Fairfax’s system was focused on
permanent solutions to homelessness.
Quality of Services
Consumers were mostly happy with services, including their quality,
the type received, and how they were delivered. Sixty-seven percent
believed Fairfax had all the services necessary to help someone find and
keep good housing. Seventy-four percent believed they got personalized
and individualized attention from the people that served them.
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