NAEH Survey: Successes
What We Are Doing Well
The 10-Year Plan had buy-in from leaders and direct service providers, who indicated that they believed their colleagues also bought in to the plan. Ninety-two percent of leaders believed progress has been made in meeting the goals in the plan. Service providers knew there was a plan and believed it could be aligned or was aligned with the HEARTH Act; however, they were mostly neutral on if the goals in the plan were entirely realistic. They were also mostly neutral (47.5%) on if the plan had decreased “red tape” in the community. Service provides believed that the plan has improved service options in the community. Sixty-nine percent of consumers, however, could not say for sure if a plan to end homelessness in Fairfax existed.
Staff Qualifications and Training
Most service provider staff felt knowledgeable on every skill or intervention they were asked about in the survey, including diversion, prevention, rapid re-housing, active listening, and motivational interviewing. Seventy percent of consumers believed that they were served by professional and competent staff or volunteers.
Provider Cooperation and Trust
Seventy-one percent of providers believed that referrals they made to other organizations would lead to consumers getting the help they needed, and 91% said their organization supported and participated in joint meetings/case conferences with other service providers in the community. Consumers saw the results of these efforts; 81% of them agreed that providers worked together well.
Permanent Housing Focus
Most (67%) of consumers agreed that the services they received while homeless were focused on getting them into permanent housing, and 56% of leaders expressed their belief that Fairfax’s system was focused on permanent solutions to homelessness.
Quality of Services
Consumers were mostly happy with services, including their quality, the type received, and how they were delivered. Sixty-seven percent believed Fairfax had all the services necessary to help someone find and keep good housing. Seventy-four percent believed they got personalized and individualized attention from the people that served them.