Non-Merit Administrative Job Opportunities


administrativeThe following non-merit administrative, office, marketing and communications job opportunities are now available. Please note that these positions generally do not have fringe benefits such as leave, health insurance or retirement, unless specified in the job announcement.

Fairfax County Government is an Equal Opportunity Employer that does not discriminate on basis of race, color, sex, creed, religion, national origin, age, disability, genetic information, veterans' status or disabled veterans' status. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance; TTY 703-222-7314. Minorities and persons with disabilities are encouraged to apply. EEO/AA/TTY.  

 

 

Administrative Assistant III

Agency: Department of Family Services, Cross Division Services
Job #: ELT-DFS-15003
Salary:$15.72-$18.00/hour, benefits eligible*
Location: Pennino Building, Fairfax, VA
Schedule: 30 hours per week

The Cross Division Services Program of Department of Family Services (DFS) is looking for new customer service specialists in our DFS Call Center.  This person(s) serves as a member of our call center team that functions as the first point of telephone contact with the public for DFS. This team determines the type of services or assistance needed by customers. 

Exercises independent judgment in the application of knowledge of agency and community services and related policies and procedures regarding Human Services in order to assist callers with a variety of individual needs.   Ensures information is provided in a courteous, friendly manner and that the information is accurate, timely and consistent regardless of the inquiry or request.  Exercises tact when speaking with angry or upset customers.  Maintains client confidentiality.  Operates a variety of computer applications for the purpose of screening and tracking customer activity.  Develops and maintains effective working relationships with a variety of individuals.  Contributes suggestions for improving work processes and to address work related problems. 

Minimum Qualifications:  Any combination of education and experience equivalent to completion of high school and two years of experience providing administrative support.

Special Requirements:  The appointee to this position will be required to complete a criminal background check, a check of the Child Protective Services Registry, and a driver's license check to the satisfaction of the employer.

Preferred Qualifications: Previous Call Center experience. Bilingual in English and Spanish. Excellent oral and written communication skills. Must possess excellent organizational skills, ability to handle multiple and changing tasks, to work effectively with the public and other agency and county staff, ability to deal with angry and upset clients, and to exercise tact, discretion and sensitivity to clients' needs.

*Note: This position may not to exceed 1,560 hours per calendar year.  The hired individual is eligible for limited employee benefits, including medical, vision and dental insurance coverage, and participation in flexible spending programs, but are not eligible to earn leave or receive holiday pay.

Selection Procedure:  Panel interview.

To Apply: Submit your resume by email to Ana.Guerra-Traylor@fairfaxcounty.gov or fax to the attention of Ana Guerra-Traylor at 703-324-7160.


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