Return to Graphic Version

Search Site:

Index

Online Services

Our Government

News and Events

Maps, Facts & Stats

State & Federal

Renew Items by Telephone

Customer Account Library Line (CALL) allows customers to:

• Renew library items
• Check if items on hold are ready to pickup
• Get a list of overdue items
• Get a list of all items currently checked out

What do I need to use CALL?

• A touch-tone telephone
• Your library card number

How do I use CALL?

• Phone 703-324-9595. CALL is unavailable 11:30 pm - Midnight daily for system maintenance.
• After you have connected, follow these instructions:
  • As prompted by the CALL system, enter your Library card number, then the pound sign (#).
  • Once verified, you have the following options:

Options	Number	Action
What do I have checked out?	Press 1	Lists up to 50 items checked out on your account
What is overdue?	Press 2	Lists up to 50 items overdue on your account
What is ready for pickup?	Press 3	Lists up to 25 items on hold ready for pickup
How do I renew?	Press 4, then: Press 1 to renew all items Press 2 to renew specific titles by item barcode (please have the barcode ready) Press 3 to renew from a list of titles	You may renew up to 50 items.
To repeat these options	Press the pound key (#)	Repeats all menu options
To exit the menu	Press the star key (*)	Exit to main menu

Library | Catalog | Account Services | Locations & Hours | Online Resources | Events
ReadersLink | Research | Get Involved | Community Outreach | Newsroom | Mobile

Email your suggestions and comments to
Library Customer Service or the Library Director.