Account Questions


How do I . . .

  • Apply for a library card?
    Please fill out this form.
  • Add or update the e-mail address on my library card account?
    Please fill out this form.
  • Change my contact information?
    Please fill out this form.
  • Establish an online account?
    When you receive a card, you are also given a password. The library card number plus the password allow online access to your account.
  • Sign up to receive notices by email about my account?
    Please fill out this form.
  • Discover my password if I’ve forgotten it?
    Submit your library card number using this form and your password will be sent automatically to the e-mail address in your account.
  • Change my password?
    Please fill out this form.
  • Review my account?
    Follow these steps.
  • Discover why items I've returned still appear on my account?
    Thousands of items are returned every day. Each item is checked in manually by staff. While we strive to process each item returned daily, it can take up to three days, especially after a week-end or a holiday closing due to heavier amounts of returns at those times. If a returned item is still on your account after three days, please visit or call your library branch.
  • Ask a question about a fee on my account?
    Please fill out this form.
  • Renew materials?
    Follow these steps.
  • Find out why my "privilege has expired" or my account is barred or blocked?
    Call or visit any library branch.
  • See a list of the items I have checked out and returned?
    Once an item has been returned it is removed from your account. This is in accordance with Fairfax County Public Library Board of Trustees policy for customer privacy. If you would like to keep track of titles you’ve read, there are free services which provide this opportunity such as LibraryThing.com, Shelfari.com, Amazon Wish List, and others.
  • Replace a lost card?
    See the requirements.
  • Report a lost or stolen card?
    Please fill out this form.
  • Renew an expired card?
    Please read the requirements.
  • Cancel a library card?
    Please fill out this form.
  • Suggest a title for the library to purchase?
    Please fill out this form.

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