eBook FAQs

  • How do I download eAudiobooks?
    Go to Overdrive Help and select your device in the “Get Started With…” section.

  • How do I download eBooks to an eReader?
    Go to Overdrive Help and select your eReader in the “Get Started With…” section.

  • How do I download eAudiobooks and eBooks to a mobile device?
    Go to Overdrive Help and select your device in the “Get Started With…” section.

  • How can I tell if my device will work with eBooks or eAudiobooks?
    Look for your device on the Overdrive Device Resource Center page.

  • I have a new library card and my OverDrive holds did not transfer. What now?
    Use this online form.

  • How do I reactivate my eAudiobook?
    Use this online form.

  • How do I report a corrupt or unusable book file?
    Use this online form.

  • Why don’t you have more new books available as eBooks?
    Each publisher determines which titles will be released as digital books. Due to concerns relating to digital rights management, some publishers release their titles only in print format.

    Also, each publisher makes the decision whether to provide its digital titles to OverDrive for use by public libraries. We choose our digital titles from titles made available by the publishers to OverDrive for public libraries. Unfortunately, some publishers have decided not to offer any of their digital titles to OverDrive for public libraries.

  • Why don't you have more new books available as MP3s?
    There are many more digital books published in Windows Media Audio (WMA) format than in MP3 format. This is because WMA files are Digital Rights Management (DRM) protected, saving publishers and authors millions of dollars in lost revenue from illegally copied files. Titles published in MP3 format have less DRM, and many publishers are not willing to provide copies of these files to public libraries, where they are so readily available.

    OverDrive WMA Audiobook titles use DRM protection technology from Microsoft Corporation. The Mac operating system does not support DRM-protected WMA files. However, many OverDrive WMA Audiobook titles can be transferred to Apple devices (where permitted by the publisher) using the Transfer Wizard in OverDrive Media Console v3.2 (or newer).

    Make sure that your title will transfer to an Apple device. The publisher of each title decides whether or not to allow the title to be transferred to an Apple device.

  • Can I return an eAudiobook or eBook early?
    MP3 eAudiobooks using the OverDrive Media Console v3.2.2.0 update and all eBooks may be returned early. Go to Overdrive Help and search for “return early” for specific instructions. To return Kindle eBooks early, login to your Amazon account and go to “Manage Your Kindle”. WMA eAudiobooks cannot be returned early and will expire at the end of their lending period.

  • Why must I place a hold on the eBooks I want? If they are digital, why can’t an unlimited number of people use them at the same time?
    Due to publisher licensing agreements, most titles in the OverDrive collection are restricted to “one copy, one user” licensing agreements. There are exceptions under the "Always Available" link.

  • How do I find my place in the holds queue?
    In OverDrive, login and go to My Account. Click on My Holds. In the detailed information for each title you have on hold, you'll see your place in the holds queue.

  • Does OverDrive allow for suspending holds?
    OverDrive does not have a suspend/unsuspend option.

  • Suggest a title for the library to purchase?
    Please fill out this form.

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