Consumer Protection at South County Center


Fairfax County Office of Public Affairs

12000 Government Center Parkway, Suite 551

Fairfax, VA 22035-0065

703-324-3187, TTY 711, FAX 703-324-2010

Jan. 6, 2006

Consumer Protection Services Now Available

at South County Center

Staff members from the Fairfax County Department of Cable Communications and Consumer Protection are now available at the South County Government Center, 8350 Richmond Highway, Alexandria, for consumer advice. This new service location is the first step in an outreach effort to expand consumer assistance into the community.

Consumers, landlords and members of the business community can discuss issues with a consumer protection representative at Access Fairfax, Suite 125 in the South County Center on the first and third Wednesdays of the month from 8 a.m. to 4:30 p.m. In addition to offering expanded consumer assistance to the community, this new initiative also supports the county’s environmental plan by reducing the commute for customers and for staff members.

Consumer Protection staff will continue to be available Monday through Friday from 8 a.m. to 4:30 p.m. at the Fairfax County Government Center, 12000 Government Center Parkway, Suite 433, Fairfax.

Customers seeking consumer assistance at the South County Center also can take advantage of the many services offered at Access Fairfax, a division of the Office of Public Affairs. Access Fairfax is a multipurpose e-government facility providing phones, a copier/fax machine and 12 computers with access to the county’s public Web site for information and transactions including payment of personal property and real estate taxes.

In addition to providing advice, the Consumer Protection Division investigates and mediates consumer complaints and tenant-landlord disputes to determine whether consumer protection laws have been violated. The division provides a complaint history on county businesses to assist consumers with pre-purchase information; supports homeowner associations in the county; and licenses and regulates taxicab drivers and operators, peddlers, solicitors, precious metal and gem dealers, pawnbrokers, massage establishments and therapists and going-out-of-business sales.

Consumer Protection Division staff members also develop conciliation agreements to resolve complex disputes and offer binding arbitration when mediation efforts are exhausted. The division also takes a leadership role in the community by distributing educational brochures on a wide variety of consumer topics. Regular meetings are conducted with associations, schools and other interest groups to keep them apprised of current consumer trends and ways to avoid consumer scams, frauds and other problems.

For more information, visit the Fairfax County Web site at www.fairfaxcounty.gov/consumer.htm or call 703-222-8435, TTY 711.

To request this information in an alternate format, call the Office of Public Affairs at 703-324-3187, TTY 711.

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