National Consumer Protection Week


Fairfax County Office of Public Affairs
12000 Government Center Parkway, Suite 551
Fairfax, VA 22035-0065
703-324-3187, TTY 711, FAX 703-324-2010

Jan. 27, 2006

Fairfax County Observes National Consumer Protection Week

Feb. 6-10 is National Consumer Protection Week, which will highlight consumer protection and education efforts around the country. “Consumer Protection? It's the Name of the Game” is the theme, and the Fairfax County Department of Cable Communications and Consumer Protection will celebrate with free events that provide valuable information to consumers. 

An information table will be located outside of Suite 127 of the Fairfax County  Government Center, 12000 Government Center Parkway, Fairfax, from 11 a.m. to 2 p.m., Feb. 6-10. Consumer investigators will be available to provide advice and information, and consumers will have the opportunity to test their consumer IQ. Valuable information will be provided to empower consumers so when they spend money, they can score “a grand slam, not a grand scam.”

Lunchtime screenings of episodes of “Consumer Focus” and “Your Community, Your Call” will be held in Suite 133 of the Government Center. Staff will be available in the screening room, but questions will be referred to the investigators in front of Suite 127.

Brownbag identity theft seminars will be held on Tuesday, Feb. 7, at 11:15 a.m. and Thursday, Feb. 9, at 1 p.m. at the Government Center, and on Wednesday, Feb. 8 at 12:30 p.m., at the South County Government Center, 8350 Richmond Highway, Alexandria.

Fairfax County government cable Channel 16 will broadcast a “Consumer Focus” live call-in program for consumer questions on Thursday, Feb. 9, from 7 to 8 p.m. Guests and staff of the Consumer Protection Division will be available to provide information and answer consumers’ calls. The show will replay on Channel 16 on Tuesday, Feb. 14, Wednesday, Feb. 15, and Friday, Feb. 17, from 7 to 8 p.m.

In addition to providing advice, the Consumer Protection Division investigates and mediates consumer complaints and tenant-landlord disputes to determine whether consumer protection laws have been violated. The division provides a complaint history on county businesses to assist consumers with pre-purchase information; supports homeowner associations in the county; and licenses and regulates taxicab drivers and operators, peddlers, solicitors, precious metal and gem dealers, pawnbrokers, massage establishments and therapists and going-out-of-business sales.

Consumer Protection Division staff members also develop conciliation agreements to resolve complex disputes and offer binding arbitration when mediation efforts are exhausted. The division also takes a leadership role in the community by distributing educational brochures on a wide variety of consumer topics. Regular meetings are conducted with associations, schools and other interest groups to keep them apprised of current consumer trends and ways to avoid consumer scams, frauds and other problems. 

Consumer Protection Division staff members also are available at Access Fairfax in Suite 125 of the South County Government Center on the first and third Wednesdays of the month from 8 a.m. to 4:30 p.m

For more information, visit www.fairfaxcounty.gov/consumer.htm or call 703-222-8435, TTY 711.

To request this information in an alternate format, call the Office of Public Affairs at 703-324-3187, TTY 711.

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