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NACo Honors FCPA Class and Summer Camp Summits

Summer Camps

The Fairfax County Park Authority (FCPA) was recently honored by the National Association of Counties (NACo) with a 2013 Achievement Award in the category of Parks and Recreation for Class and Summer Camp Summits. NACo, a national organization which represents county governments, sponsors the annual Achievement Award Program that recognizes innovative county government programs.

The Park Authority’s Class and Summer Camp Summits bring together staff and partners from across the community to make use of customer feedback which improves service. The summits draw from an online class evaluation system now in operation for its fourth year that has collected more than 20,000 customer responses evaluating over 700 program titles. What makes this program unique is that instead of the traditional point-in-time snapshot survey, the online class evaluation system is ongoing, conducted every quarter giving staff the opportunity to see trends and more quickly target areas needing improvement. In addition to ratings, the online evaluations are a gold mine of customer comments for program managers to use in refining service delivery. It is a simple strategy: identify and target areas of relatively weak performance in the things that matter most to customers, make changes, and the program will see the greatest increase in customer satisfaction and revenue.

This is the second national award for the Park Authority’s Class and Camp Summits. In November 2012, the summits were honored in Washington D.C. by the Learning Resources Network (LERN) with a 2013 LERN International Award in the category of Best Management Practice. LERN award-winning programs recognize cutting edge in the field of lifelong learning and award criteria include originality, innovation, appropriateness and adaptability and measurable outcomes.

This national recognition comes just as the summer camp season is moving into full swing. The Park Authority offers more than 1,300 sessions of summer camps as well as 14,000 recreational classes at 150 locations each year including RECenters, nature centers, parks, schools and private business locations. This summer, children and teens will register for almost 40,000 weeks of summer camp with the Park Authority. For more information on Park Authority class and camp programs, check out Parktakes magazine, or visit our website.

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