Survey



FAIRFAX COUNTY PLANNING COMMISSION OFFICE

CUSTOMER SATISFACTION SURVEY


The Fairfax County Planning Commission Office is currently soliciting input from our customers. We are interested in your feedback on the services we currently provide, as well as those services not currently available that you think might be useful. Please take a few minutes to answer the following 12 questions. As you answer the questions, keep in mind that we are only soliciting input on those services provided by the Planning Commission Office, NOT those provided by the Department of Planning and Zoning.

CUSTOMER INFORMATION
1. Which of the following BEST represents your affiliation with the Planning Commission?
Citizen (including civic associations, homeowners associations, etc.)
Business Owner
Developer or Attorney
 Fairfax County Employee
       If so, which agency are you with?
   
Planning Commissioner
Board of Supervisors (Supervisor or Supervisor's staff)
Other
   
CONTACTING THE PLANNING COMMISSION OFFICE
If you have contacted the office via telephone, e-mail, mail, or fax, or visited the office in-person, please answer questions 2-5. If not, please proceed to question 6.
2. What information were you looking for when you contacted or visited the Planning Commission Office? (Select all that apply in the "Requested" AND "Obtained" columns.)
Requested
Obtained
 
Names of current or former Commissioner(s)
Biographical information on current or former Commissioner(s)
Terms of current or former Commissioner(s)
Meeting schedule, time, location, or agenda(s)
List of speakers
Meeting summaries
Meeting minutes
Meeting verbatims
Meeting procedures
Video or audio tapes of meetings
Committee membership
Committee goals and objectives
Committee meeting schedule or agenda(s)
Committee meeting minutes
Audio tapes of Committee meetings
Why I did or did not receive a certified legal notice about an upcoming public hearing
Legal notice procedural requirements
The Planning Commission's legal authority
(Virginia State Code)
Planning Commission's Bylaws & Procedures
History of the Planning Commission
Staff and/or contact information
Other

3. When you contacted the Planning Commission Office was the staff courteous?
Yes

Somewhat

No
4. How long did it take for staff to respond to your inquiry?
Immediately
Within 2 hours
Within 1 business day
Within 3 business days
Within the week
Longer than a week
Not Applicable
5. If the Planning Commission staff was unable to provide the information you requested, were you satisfied with the information and directions you received on how or where to find that information?
Yes

Somewhat

No

Not Applicable
VISITING THE PLANNING COMMISSION WEB SITE
If you have visited the Planning Commission Web site, please respond to questions 6-10. If not, please proceed to question 11.
6. How did you initially access the Planning Commission Web site?
By typing in the Web site address.
Via the "Departments" link on the Fairfax County homepage.
Via the "Construction and Land Use" link on the Fairfax County homepage.
Via the "Planning and Zoning" link on the Fairfax County homepage.
Via the Fairfax County Web site's search engine.
Via another Fairfax County agency's Web site.
       If so, which agency or Web site?
   
Via an Internet search engine. (i.e. Yahoo, Google, etc.)
Other
   
7. On a scale of one to five (one being very easy and five being very difficult), how easy was it to locate the Planning Commission Web site using the method you selected in question #6?
1

2

3

4

5
8. What information were you looking for on the Planning Commission Web site? (Select all that apply in the "Needed" AND "Found" columns.)
Needed
Found
 
Names of current or former Commissioner(s)
Biographical information on current or former Commissioner(s)
Terms of current or former Commissioner(s)
Meeting schedule, time, location, or agenda(s)
List of speakers
Meeting summaries
Meeting minutes
Meeting verbatims
Meeting procedures
Video or audio tapes of meetings
Committee membership
Committee goals and objectives
Committee meeting schedule or agenda(s)
Committee meeting minutes
Audio tapes of Committee meetings
Why I did or did not receive a certified legal notice about an upcoming public hearing
Legal notice procedural requirements
The Planning Commission's legal authority
(Virginia State Code)
Planning Commission's Bylaws & Procedures
History of the Planning Commission
Staff and/or contact information
Other

9. On a scale of one to five (one being very easy and five being very difficult), how easy was it to find the information you were looking for as identified in question #8 on the Planning Commission Web site?
1

2

3

4

5
OVERALL SERVICE
10. Please rate the value of the following services and information provided by the Planning Commission Office?
High
Value
Moderate
Value
 Low
Value
 
Names of current or former Commissioner(s)
Biographical information on current or former Commissioner(s)
Terms of current or former Commissioner(s)
Meeting schedule, time, location, or agenda(s)
List of speakers
Meeting summaries
Meeting minutes
Meeting verbatims
Meeting procedures
Video or Audio tapes of meetings
Committee membership
Committee goals and objectives
Committee meeting schedule or agenda(s)
Committee meeting minutes
Audio tapes of Committee meetings
Why I did or did not receive a certified legal notice about an upcoming public hearing
Legal notice procedural requirements
Information regarding the Planning Commission's legal authority (Virginia State Code)
Information regarding the Planning Commission's bylaws or procedural guidelines
History of the Planning Commission
Staff and/or contact information
Other
11. What needs do you have that the Planning Commission Office does not currently fill? In other words, how could we better serve you?
(Click in the box to enter text or write your comments below.)

12. Additional Comments
(Click in the box to enter text or write your comments below.)

13. Email Address (Optional)
(If you have a question that you requires an answer from staff, please provide your email address.)



When you are finished, please click on the Submit Survey button.



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