Frequently Asked Questions About the Prescription Drug Discount Card


If this information doesn't answer your questions, call ProAct's toll-free, customer service hotline at 1-877-776-2285, TTY 711, to learn more. Help is available 24/7 and in languages other than English.

Where can I get a discount card?

Get a card by:

  • Printing one out at ProAct's Web site
  • Calling ProAct's toll-free at 1-877-776-2285, TTY 711, to have one sent to you.
  • Picking one up at a pharmacy (supplies are limited, however)

Why is it free to use the card?

The discounts are provided by pharmacies participating in the program. This is the reason that there's no cost for you to use the card and why there's no cost to county taxpayers. To offer this free card, the county partnered with ProAct, a pharmacy benefit management company that works with pharmacies across the nation.

Why is this card being offered?

To help the estimated 144,000-plus county residents who don't have health insurance buy the medicines they need to stay healthy. This is more than 13 percent of the county's total population, according to Census estimates. The card also can help people with health insurance any time they must pay full price for a drug.

How can I use this card if I have insurance?

It can save you money any time you must pay full price for a drug. You cannot use it to get an additional discount on the price you pay when buying medicines through your insurance plan. Nor can the card be used to reduce the cost of co-pays, co-insurance or deductibles.

What is covered?

Most prescription drugs qualify for a discount. (If you buy medicine through your insurance plan, you cannot get a discount.) Discounts are available on vision, LASIK and hearing services, and for a fee, discounted dental network plans are also available.

You can even use the discount card for some medications for your pets. However, they must be human drugs prescribed for an animal, and the prescription must be filled at a pharmacy, not a vet's office.

Are there limits to how often I can use the card?

No. You can use the card as many times as you like, and there are no limits on the number of prescription drugs you can buy using the card.

Does this card guarantee that I will get the lowest price for my medicine?

No. Even when you use the card, you should always shop for the best price because pharmacies all charge different prices for the exact same drugs. Pharmacies also may offer sale prices for some drugs, especially generics. Follow these tips to make sure you get the best price.

Do I get prescription or health insurance with this card?

No. This card only gives you discounts on prescription drugs. It does not provide you with any prescription or health insurance coverage.

Where can I use the card?

At almost every pharmacy in Fairfax County, plus 62,000 others across the nation. To learn which pharmacies accept the discount card, visit ProAct's Web site, or call them toll-free at 1-877-776-2285, TTY 711.

Will my personal or health information be collected or sold?

No. You don't need to provide any personal or health information to get or use the card—nor does the county or ProAct collect this kind of information when you use it. However, pharmacies that accept the card will report to ProAct and the county on the total amount and types of drugs they sold by discount. This is so the county can know the total savings provided to residents through their use of the card.


Contact Fairfax County: Phone, Email or Twitter | Main Address: 12000 Government Center Parkway, Fairfax, VA 22035
Technical Questions: Web Administrator

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