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Fastran

Holiday Notice

Memorial Day Holiday: All Fairfax County Department of Neighborhood and Community Services (NCS) programs, activities and facilities, including Fastran services, will be closed on Monday, May 27 for the Memorial Day Holiday.

Fastran offers specialized transportation services for residents of Fairfax County and the Cities of Fairfax and Falls Church participating in human service agency programs. All Fastran riders must be certified by a participating agency before utilizing the service.

PROGRAMS

Critical Medical Care
The Critical Medical Care Program is for residents who undergo continuing dialysis, cancer treatments or rehabilitative services on a space available basis. Please select Critical Medical Care Program (CMCP) for the application.

Dial-a-Ride
The Dial-a-Ride Program is for residents, certified by Fastran, to be transported to and from medical appointments and essential shopping needs. DAR trips are only available between 10 a.m. and 2 p.m. weekdays. Dial-a-Ride Application (DAR) are availalbe. Please select this link if you want English. Select this link if you want Spanish.

FEES

Most riders are not charged a fare. Critical medical care users pay $0.00 - $5.00 per one-way trip depending upon income. Dial-a-Ride users deposit $1 - $2 in the farebox each way, depending upon the length of the trip.

HOW TO BECOME CERTIFIED

If you are interested in certification for the Critical Medical Care Program or the Dial-a-Ride Program, please print the application from the links above. For certification for other transportation needs, contact the human service agency sponsor.

HUMAN SERVICE AGENCY SPONSORS

Intellectual Disability Services - To and from support services and worksites

Mental Health Services - To and from services on a daily basis

Alcohol and Drug Services - Use is limited to transporting clients to the Recovery Women's Center

Senior Centers - Arranged through centers only

Senior Residences - To weekly group grocery shopping trips and Monthly mall trips to residents of 18 senior residence developments. Trips scheduled by sites

Senior Adult Day Health Care - To and from adult day health care centers

NCS Therapeutic Recreation Services - Mental retardation or physical disabilities to Outings and structured recreational activities

CANCELLATION AND INCLEMENT WEATHER POLICIES

During periods of snow or other inclement weather, Fastran service may be canceled. Listen to your radio for Fairfax County Public School announcements or call Fastran customer service at 703-222-9764, press 8, TTY: 703-324-7079.

If Fairfax County Public Schools are CLOSED, trips will be handled as follows:

All scheduled Fastran trips, except dialysis, chemotherapy and radiation trips, will be canceled.

If Fairfax County Public Schools open 1-2 hours late or close early, trips will be handled as follows:

Mental Health and Mental Retardation Trips - Will operate late or early by the same duration

Dialysis, Chemotherapy, and Radiation Trips - Will operate on schedule

Senior Centers, Adult Day Care, Mid-Day Charter and Dial-a-Ride Trips - Will be canceled

Note: Riders are expected to keep sidewalks passable at their homes either by removing ice/snow or by spreading kitty litter for traction.

PERSONAL CANCELLATIONS

Cancellation Line: 703-324-7068 (24 hour recording - leave a message) Please mention your name, your FASTRAN identification number, the day of the trip to be canceled, and if you are canceling one way or both ways.

CONTACT INFORMATION

Fastran Customer Service: 703-222-9764, ext. 3 TTY: 703-324-7079. For English, press1, Spanish 2.

Scheduling Dial-a-Ride Trips (8 a.m. - 4:30 p.m.): 703-222-9764, ext 2, TTY 711

Cancellation Line: 703-324-7068 (24 hour recording - leave a message) Please mention your name, your FASTRAN identification number, the day of the trip to be canceled, and if you are canceling one way or both ways.

METRO ACCESS (Fastran does not operate the local Metro Access Service).

You also may be interested in Metro/Access Para Transit Service. This service was designed by the Washington Metropolitan AreaTransit Authority (WMATA) to comply with the Americans with Disabilities Act (ADA). These riders are unable to use traditional fixed-route bus or rail service due to physical or cognitive disability or inaccessibility of facilities.

Eligibility: 301-562-5361, TTY 711

Rides: 1-800-523-7009 TTY: 301-588-7535

Complaints: 202-637-0128 TTY: 202-962-2565

CONTACT US

Fastran
12011 Government Center Parkway
Suite 1050
Fairfax, VA 22035

Question or Comments? e-mail Customer Service

RELATED RESOURCES

Commission on Aging

Department of Transportation

ElderLink

Fairfax Area Agency on Aging

Fairfax Area Disabilities Services Board
Coordinated Services English 703-222-0880, TTY 703-324-7079, Spanish Translation 703-631-3366, TTY 703-324-7079

Metro Access

Senior Navigator

Seniors-on-the-Go

The Fairfax Connector

Washington Metropolitan Area Transit Authority (WMATA)