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George Washington's Day
Holiday Notice
All Fairfax County Department of Community & Recreation Services centers, programs and facilities, including Fastran services, will be closed on Monday, February 15 for the George Washington's Day Holiday.
Fastran offers specialized transportation services for residents of Fairfax County and the Cities of Fairfax and Falls Church participating in human service agency programs. All Fastran riders must be certified by a participating agency before utilizing the service.
PROGRAMS
Critical Medical Care
The Critical Medical Care Program is for residents who undergo
continuing dialysis, cancer treatments or rehabilitative services on a
space available basis. Please select Critical Medical Care Program
(CMCP) for the application.
Dial-a-Ride
The Dial-a-Ride Program is for residents, certified by Fastran, to
be transported to and from medical appointments and essential shopping
needs. DAR trips are only available between 10 a.m. and 2 p.m. weekdays.
Dial-a-Ride Application (DAR) are availalbe. Please select this link if you want
English. Select this link if you want
Spanish.
FEES
Most riders are not charged a fare. Dial-a-Ride users deposit $1 - $2 in the farebox each way, depending upon the length of the trip. Critical medical care users pay $0.00 - $5.00 per one-way trip depending upon income.
HOW TO BECOME CERTIFIED
In order to be certified, you must meet specific guidelines. Please print and fill out a Fastran Application for Service. Applications may be faxed to: 703-803-8150 or 703-803-8166 or mailed to: Fastran Customer Service, 12011 Government Center Parkway, Suite 1040, Fairfax, VA 22035.
HUMAN SERVICE AGENCY SPONSORS
Mental Retardation Services - To and from support services and worksites
Mental Health Services - To and from services on a daily basis
Alcohol and Drug Services - Use is limited to transporting clients to the Recovery Women's Center
Senior Centers - Arranged through centers only
Senior Residences - To weekly group grocery shopping trips and Monthly mall trips to residents of 18 senior residence developments. Trips scheduled by sites
Senior Adult Day Health Care - To and from adult day health care centers
CRS Therapeutic Recreation Services - Mental retardation or physical disabilities to Outings and structured recreational activities
CANCELLATION AND INCLEMENT WEATHER POLICIES
During periods of snow or other inclement weather, Fastran service may be canceled. Listen to your radio for Fairfax County Public School announcements or call Fastran customer service at 703-222-9764, press 8, TTY: 703-324-7079.
If Fairfax County Public Schools are CLOSED, trips will be handled as follows:
All scheduled Fastran trips, except dialysis, chemotherapy and radiation trips, will be canceled.
If Fairfax County Public Schools open 1-2 hours late or close early, trips will be handled as follows:
Mental Health and Mental Retardation Trips - Will operate late or early by the same duration
Dialysis, Chemotherapy, and Radiation Trips - Will operate on schedule
Senior Centers, Adult Day Care, Mid-Day Charter and Dial-a-Ride Trips - Will be canceled
Note: Riders are expected to keep sidewalks passable at their homes either by removing ice/snow or by spreading kitty litter for traction.
PERSONAL CANCELLATIONS
Cancellation Line: 703-324-7068 (24 hour recording - leave a message) Please mention your name, your FASTRAN identification number, the day of the trip to be canceled, and if you are canceling one way or both ways.
CONTACT INFORMATION
Fastran Customer Service: 703-222-9764, ext. 3 TTY: 703-324-7079. For English, press1, Spanish 2.
Scheduling Dial-a-Ride Trips (8 a.m. - 4:30 p.m.): 703-222-9764, ext 2, TTY 711
Cancellation Line: 703-324-7068 (24 hour recording - leave a message) Please mention your name, your FASTRAN identification number, the day of the trip to be canceled, and if you are canceling one way or both ways.
METRO ACCESS (Fastran does not operate the local Metro Access Service).
You also may be interested in Metro/Access Para Transit Service. This service was designed by the Washington Metropolitan AreaTransit Authority (WMATA) to comply with the Americans with Disabilities Act (ADA). These riders are unable to use traditional fixed-route bus or rail service due to physical or cognitive disability or inaccessibility of facilities.
Eligibility: 301-562-5361, TTY 711
Rides: 1-800-523-7009 TTY: 301-588-7535
Complaints: 202-637-0128 TTY: 202-962-2565
CONTACT US
Fastran
12011 Government Center Parkway
Suite 1050
Fairfax, VA 22035
Question or Comments? e-mail Customer Service
RELATED RESOURCES
Fairfax Area Disabilities Services Board
Coordinated Services English 703-222-0880, TTY 703-324-7079, Spanish
Translation 703-631-3366, TTY 703-324-7079
Washington Metropolitan Area Transit Authority (WMATA)
(back to the top)
LOCAL TAXI CABS
Falls Church/Fairfax Yellow Cab - 703-534-1111, TTY 711
Red Top of Fairfax - 703-934-4444, TTY 711
Springfield Yellow Cab - 703-451-2255, TTY 711
Taxi Fare: $2.25 for first 1/4 of a mile and $0.40 for each
additional 1/4 mile
White Top Cab - 703-644-4500, TTY 711
Note: Wheelchair Accessible Taxi Cab Service is
available in Fairfax County at the same rate
as a standard taxi ride.
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